Friday, April 20, 2007


Loss occurred due to Cancellation of International Flights - Emirates Air Lines

---------- Forwarded message ----------
From: hameed Bhatti <>
Date: Apr 20, 2007 7:28 PM
Subject: Loss occurred due to Cancellation of International Flights -
Emirates Air Lines
Cc: Tauqeer Baloch <>, JAHANZEB MUHAMMAD

Dear and Respected Manager Complaint Cell, Aslamo-o-Alakum.

May Allah bless you at all. On behalf of (Mr Iqbal Muhammad,
Baloch Tauqeer Hussain and myself, I am taking this opportunity to
draw your attension towards financial loss occurred to us (listed
below) due to cancellation of International Flights by EMirates at
Dubai on 12 Mar 2007.

We faced loss of 3300 USD (1100 USD each). We (3xUnited Nations
Staff Officers, presently serving at DR Congo with UN Mission MONUC).
We purchased following tickets from Emirate TYravel Agent (Jaffery
Travels Kinshasa DR Cong ). Detail is as under:-



BALOCH TAUQEER HUSSAIN 176 44055608951 __DO__

IQBAL MUHAMMAD 176 44055608984 __DO__

On the same day i.e on 12 April 2007, we must suppose to be Entabbe
Airport (Ugenda) for travel by UN Flight from Uganda to Demoratic
Republic of Congo on the same day whereas due to cancellation of
International Flights on 12 April 2007, we all failed to join our
duties in United Nation Mission in Congo which considered un
authorised absence because our leave authorised by our mission was
upto 12 April 2007.

Now we have been panalized for 3300 USD (1100 USD each) for 13 Mar and
14 Mar 2007 being no fault of us.

In view of the above, it is undue financial loss to the passengers
of Emirates. It is therefore, requested to please consider our case
on priority for compensation of 3300 USD to all three individuals as
mentioned above. Mail address of my other two collegues are as under,
however it will be appreciated if you remain in contact on my mailing
address to avoid un-necessary delay/waste of time.



We are looking forward for your kind consideration and favourable action.


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Typhoid Net

Wednesday, April 18, 2007


Lost Luggage on Emirates

---------- Forwarded message ----------
From: Zeynep Breakey <>
Date: Apr 18, 2007 12:25 PM
Subject: Lost Luggage on Emirates

Dear Emirates Customers affairs,

I was unable to find any link to customer feedback on the official website, and have to resort to this means of
communication, having found these possible contact e-mails at

We have traveled from Istanbul to Johannesburg via Dubai on April 16
2007 as follows.

16 Apr 07 Istanbul-Dubai Flight EK 121

17 Apr 07 Dubai-Johannesburg Flight EK 761

The flight leaving Istanbul for Dubai was delayed for over 3 hours.
Although we have managed to make the connecting flight to
Johannesburg, it seems our luggage did not [Tracking Numbers EK
191979-EK 191980]. We have logged a lost luggage report with Emirates
baggage enquiries at Johannesburg International [Ref No. JNBEK20142].
We then went to Emirates offices at the airport, spoke to a lady by
the name of Gerty and reported the whole incident again [Ref No.
3901215/16]. We then flew to Cape Town where we live. Since then my
husband has been desperately trying to track our luggage with no
success. No-one seems to know where our luggage is or when it is
arriving. Emirates offices in Johannesburg just rings and rings or is
constantly engaged. Reading all the complaints about lost luggage
through Emirates, I am getting increasingly upset and worried.

Where is our luggage?
When is it going to arrive in Cape Town and be delivered to us?
How much compensation are we allowed per day? Or are we supposed to go
without underwear, toiletries, etc?
Please provide me with the name and contact details of a senior
manager in South Africa. No Call centre numbers or machines pls.

Kindly respond to this e-mail as soon as possible.

Luggage may go missing, this is understandable. It is how Emirates
'HANDLES' the lost luggage situation that matters. So far you have not
handled it well. It was our first time flying Emirates. I hope it will
not be our last.

Zeynep Breakey

Project ERP Consulting Services

+27 21 438 7036 [Tel]

+27 82 781 8356 [Mobile] [E-mail]

Tuesday, April 17, 2007


My Bitter Experience with Emirates Airlines

---------- Forwarded message ----------
From: KM Abdulla <>
Date: 17 Apr 2007 18:15:52 -0000
Subject: My Bitter Experience with Emirates Airlines

Has any one got the e-mail ids of Sheikh Ahmed bin Al Maktoum, Maurice
Flanagan and Tim Clark, the Chirman, Vice Chairman and President
respectively of Emirates Airlines. I want to write to them about the
bitterest experience my wife and I had during our last trip from India
to US and back, telling them in particular how totally insensitive and
uncouth their Customer Affairs Department is, since they just do not
do anything to redress the customer complaints.
I would like to share with all our friends our travails and tribulations:

I had booked our (mine and my wife's) round trip from Bangalore
(India) to San Francisco (US) via Dubai and back through Emirates

All the legs of the journeys were fully confirmed before we commenced
our journey from Bangalore on 21 June 2006.

On 12 July 2006, as per my request, Emirates office at Dubai had made
a slight change in our itinerary - DXB-JFK was rescheduled from 22
July to 27 July 2006 and JFK-SFO was rescheduled from 25 July to 31
July 2006, with all other legs of our journey remaining unchanged.
After making this change (with the same Emirates Ref No. BMCGM2), I
also received a computer printout.

While the DXB-JFK journey on 27 July 2006 went off smoothly, we had a
very harrowing experience thereafter for every leg of our remaining
itinerary, as described hereunder:

(1) When we went to check-in for JFK-SFO trip by DL 1489 of 31 July
2006, Delta official told us that while I held reservation for that
flight, Emirates had cancelled my wife's reservation unilaterally.
Since DL 1489 was going full on that day, there was no way my wife
could take that flight. When I showed the Emirates' computer printout
about our reservation to the Supervisor of Delta, he simply shrugged
his shoulder and arrogantly told us: "Any one can have that kind of
paper printed, which is of no value to me; you should go and break
your heads with Emirates".

(2) In that sordid situation, we had to move along with our entire
luggage from Terminal I to Terminal V to locate Emirates counter. The
kind lady at the Emirates counter checked the position and told us
that some mistake has happened. After spending about 20 minutes, she
finally told us that she had booked for both of us the next day's
American Airlines flight AA015 of 1 August 2006. She was also kind
enough to book a hotel room for us in Holiday Inn for the night.

(3) Going by our bitter experience at JFK, we wanted to make sure that
the rest of our journeys did not pose any problem. So, while in US, we
called up Delta to re-confirm our flights SFO-JFK by DL1886 of 12
January 2007 and JFK-DXB by EKZ204 of 13 January 2007. Again, we
received another shock! Delta told us the same story that while my
reservation for SFO-JFK by DL1886 of 12 January 2007 was in tact,
there was no trace of my wife's reservation for the same flight. We
then called up Emirates. The person who attended the phone abruptly
disconnected the line thrice stating that Emirates did not require
re-confirmation except for the Saudi sector. We had to waste half a
day over telephone to finally get to the right person who could listen
and understand our problem. Finally, he also admitted that some
mistake has happened at Emirates. After spending some more hours over
the phone, Emirates finally had to do a fresh booking, with altogether
fresh PNR numbers (3JSHUW for Delta and P50MWM for Emirates).

(4) When we called up Emirates Dubai office from our Sharjah camp on
27 January 2007 to re-confirm our reservation for DXB-BLR by EK518 of
03 Feb 2007, we were in for yet another shock! At Dubai, Emirates
could not trace any sign of both our reservations (mine as well as my
wife's) for Dubai-Bangalore flight. Search by name, PNR number, Ticket
numbers, etc. yielded no results. So, we were asked to go in person to
Emirates counter at DNATA Building in Dubai to sort out the matter. On
reaching there, it was revealed that EK518 was not flying on 03 Feb
2007 and therefore, we had to choose another date. Finally, the polite
gentleman at the Emirates counter helped us to do a fresh booking for
EK 516 of 05 Feb 2007 under yet another PNR number (CCAWKJ). Thus, we
had to extend our stay in Sharjah by two more days.

(5) When we finally arrived in Bangalore on the hope that we were free
from the mess created by Emirates, we were in for yet another rude
shock!! Two out four of our checked-in baggages (bearing luggage tags
numbers EK289674 & EK289675) were missing. After waiting for over an
hour at Bangalore airport till the last piece of baggage came on the
carousel, there was no trace of our two missing baggages. Upon duly
lodging a complaint (No. 25229), these two missing baggages were
restored to us only after two days, and that too with the locks of
both of them opened (presumably by the ground staff at Dubai Airport).

The above-narrated bitter and unfortunate experiences with Emirates
had caused so much mental stress and agony to both of us (I am aged
64) that the very next day after our arrival here, we both fell
seriously ill. We were so exhausted that we didn't have even the
feeble energy to open our two missed baggages and see what all items
have been pilfered/damaged from them. It was only after 16 days that I
mustered the energy to narrate full details of our ordeal with all
verifiable facts and sent it to Emirates' Customer Care Department.

My immediate thoughts were to make the details known to wider public
through media and file a suitable compensation suit in the consumer
court. But, in fairness, I thought the Emirates should be given an
opportunity to settle the matter amicably without my having to make
undue publicity to damage the reputation of Emirates. However, their
Customer Affairs Department is so hopelessly insensitive and uncouth
they do not show the elementary courtsey of replying to the several
reminders I had sent to them.



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