Tuesday, May 15, 2007
Karachi - DUbai - Jeddah
From: Inam AMJAD <firstname.lastname@example.org>
Date: May 15, 2007 5:16 PM
Subject: Karachi - DUbai - Jeddah
Dear Mr. Jawad,
I have experienced such a bad experience with Emirates staff at the
Quaid-e-azam Airport in Karachi, a lady counter staff pf Ek was very
rude and was chewing "Paan" while dealing with passengers, she was
only concentrating on that and avoiding people. Anyway it was a
horrible moment in my life when I asked her to reconfirm my seating to
widow as I did earlier, but she refused saying that you will sit in
the middle row.
Well, after reaching Dubai Airport, and while entering transit lounge
to Jeddah, two EK staffs ( Lebanese and Indian) has refused to let me
go in, saying you are Pakistani and your visa and passport has to be
checked, so you have to wait next 30 min outside, however, I told them
that I have a valid residence visa and shown the copy plus I told them
that this is not the first time I am traveling via Dubai, but they did
not listen, the Lebanese staff told me that a supervisor will come and
check your passport, after45 min. the same Lebanese guy was checking,
I told him is this a manner to treat people, he said because you are
Pakistani we much do go and make complain where you want….!
So I have no comments, because I know it is useless.. no one will pay attention.
Dar Al-Fun Establishment for Ceramics
East Express Highway (Al-Haramain Highway)
P.O. Box:15461, Zip Code: 21444
Jeddah – Kingdom of Saudi Arabia
Tel: +966 2 2524402, Fax: +966 2 2276260
VERY BAD EXPERIENCE
From: Mohammed Shafi <email@example.com>
Date: May 15, 2007 11:20 AM
Subject: VERY BAD EXPERIENCE
I have had a bad experience recently with Emirates during my trip from
Dubai to Riyadh on Flight EK817 Dated 28-04-2007-the 'usual' by the
sounds of it! Boarding Passes have been served, by which we (myself
Khalaf Al Khalaf,General Manager, Saudi Parts Center and Mr.Chikib
Abouziad, Chief Executive Officer, Takaful Re & Mr. Usamah Al Naser,
Serior Marketing Manager, El-Ajou group) thought flight timings &
seats were confirmed turned out not be so, long delays (we eventually
secured a flight after hour waiting at the airport), no-one from
Emirates staff was willing to help.
That would be fine If, at least, at the very least, we would be able
to see an EK staff walking around to talk and update us. Apparently,
they too had no idea what's going on and didn't want to face
passengers and answer us.
Their attitude was completely unprofessional and unsympathetic.
Finally after an hour delay we entered into the flight with First
class tickets and after entering, the Cabin Crew of First Class
switched us to Business class with a reason of lack of enough seats in
On this occasion I feel that we have been very poorly treated by what
is regarded by some as the best long haul airline and totally let down
and shoddily dealt with as a "fare paying passenger", as at times I
did wonder i had paid at all.
The main crux of the complaint is the way of treatment what we
received from awarded best operators in Air transport field and I
submit this letter of complaint for your attention and expect in
return to have the question answered.
Why they did not down grade our ticket, so we can get reimbursed.
Khalaf M. Al Khalaf
Tuesday, May 08, 2007
Emirates takes passengers for a ride
From: Heather Rose <firstname.lastname@example.org>
Date: May 7, 2007 9:03 PM
Subject: Emirates takes passengers for a ride
On a recent trip from the UK to Australia I made the mistake of flying
Emirates. Charged £33 per kilo excess baggage for a small additional
suitcase weighing 12 kilos I boarded the plane feeling suitably stung
only to find another passenger had been charged only £24 per kilo. Upon
arriving in Dubai, and again Singapore, I discovered passengers could
board with any weight in duty free they liked. A colleague flying on
another airline with an additional 17 kilos was charged nothing at all.
Never again Emirates.