Thursday, September 20, 2007


False promise and rude behaviuor

---------- Forwarded message ----------
From: RAJ K <>
Date: Sep 19, 2007 8:36 PM
Subject: False promise and rude behaviuor
To: "" <>

Dear Jawed,
Hope you will upload the complaint in your website about EMIRATES:
It goes like this:
False promise and rude behaviuor
 0 % with 0 votes
I was scheduled to travel by Emirates airline from Mumbai to Dubai on 18th of Sept 2007. I had some important work and wanted to reschedule my travel on 14th of Sept. So I Spoke to Emirates Call center and as per their advice went to Nariman point, Mumbai office ( Emirates Office in Mumbai). By charging Rs. 2230/- extra, they rescheduled my ticket & travel date. I had checked with them if they have transport facility to AL AIn as the my ticket was booked through my company from AL AIN. They told me that it will be provided and at Mumbai office they also confirmed that they have booked the request and transport will be organized from Dubai airport arrival desk to Al Ain.
As I reached Dubai emirates counter in arrival section , I told them the same. They checked with me whether I have travelled in Business class for which I replied that I have travelled in economy class and the Mumbai emirates office executives have confirmed the transport arrangements and also they asked me to contact at Dubai . As soon as I mentioned the same the reaction of those customer service desk executives was very nasty and they did not even have patience to listen to me . They refused any request from my side. The promise at one office and the reply in other office and the attitude are all utter shocking and as a matter of fact I had declined my office transport from Dubai to ALAIN only believing the Promise at Mumbai office. In fact all other air lines like Gulf air and other economy air ways have transportation from booking destination to Airport and visa versa, which made me believe that even EMIRATES would have started the same.
Ultimately I had to pay AED 250/- and travel to my destination. Its not the question of only the money , the kind of attitude the insult, humiliation which I had to go through was horrible.
My Ticket Number: ETKT 1764919105955-2
Name: Konaje/GovindrajMR - Mumbai.
Flight Number: EK 501
Class : Y
Date of Travel: 14th Sept
Time: 0430
Document Number: 0136

Govindraj K


Thursday, September 13, 2007



---------- Forwarded message ----------
From: jeff kadiri <>
Date: Sep 12, 2007 8:22 PM
Subject: Fwd: Re: DXBRMEKO3AUG/0243

"Subject: Emirate airlines and the arrogance

I' Don't consider myself a frequent flier by any means; I take perhaps
four or five flights a year, some for work and some for pleasure. This
time, due to pricing and routing available from Jeddah, I winded up on
Emirates Airlines for my flight to Bangkok. To avoid any last minute
problems, I made my booking ahead of time i.e. two weeks before my
departure day, Aug 3rd, from Jeddah to Bangkok via Dubai. Due to
health reason, aftermath of broken leg, my confirmed booking was for a
front seat throughout the flight.

On Aug 3, my flight date, the reception and customer handling service
at Emirates counters at Jeddah Airport was fare. I saw friendly and
smiling faces. The check-in went through smooth; I received my two
boarding passes, one for Jeddah - Dubai flight and the other for Dubai
Airport to Bangkok flight.

I arrived at Dubai Airport on schedule, in fact it was nice and smooth
trip except for the food which did not suit anybody , otherwise no complain.

I waited, in the transit lounge of Dubai Airport for over six hours
waiting for my connection flight to Bangkok. Flight number EK 386 3rd
Aug. When the announcement for flight number EK 386 Dubai - Bangkok
was made, I approached the check-in counter and presented my boarding
pass, to my surprise my boarding pass was confiscated from me and I
was told that my reservation for Dubai - Bangkok flight was cancelled.
I was really shocked and could not believe what I heard. I carry a
valid boarding pass issued at Jeddah Airport by the Emirate Airlines
for a connection flight on the same day by the same Airlines and I'm
told the reservation was cancelled. This was beyond my comprehension.
The behavior of the staff at the counter made my ordeal even worst. I
believe this situation may be the first of its kind and could be a
candidate for the guineas book. I was humiliated, shouted at but
because of my persistence, I managed to get the seat on the flight.
Of course the front seat was given to another passenger and I was to
accept whatever is given to me i.e. one of the back seats.

Due to this and due to my broken leg, I have to endure all the pain
for the 5 or 6 hours flight to Bangkok. I tried to cool myself down
and said to myself, this maybe one of the bad days it comes in a life
time but strangely it did not end there. My return flight booking for
Bangkok - Dubai was cancelled and was forced to reschedule my flight
from the Aug 12th to Aug 15th. This among other things did cost me
extra amount of USD 300 for hotel and $200 expenses, an amount unaccounted for
in my budget for this trip.

I, therefore, by this message lodge my complain for the suffering and
ordeal I have gone through.

Sincerely yours

Jaiffar Al-maktary

Monday, September 10, 2007


very important comments

---------- Forwarded message ----------
Date: Sep 8, 2007 10:00 PM
Subject: very important comments

Dear Sir,

We are two tunisian students in Donghua university, Shanghai. We were travelling from Tunisia(tunis , carthage) to Shanghai
EK 302- EK 485869
But the problem is that we have just receive 2 laguage  TU 485344 AND TU 485869 after wainting 3 days without clothes in a foreign city. And we didn't receive yet the other one wich number is TU 485352 .So need to get it cause we have our contact lenses, our CDs for studying and our clothes to.......
Thank you for your consideration.
AGREBI Baha Wiem

Friday, September 07, 2007


Our first trip by Emirates Airlines

---------- Forwarded message ----------
From: jaya ramsamy <>
Date: Sep 7, 2007 9:19 PM
Subject: Our first trip by Emirates Airlines

To the management and staff of Emirates Airlines
My wife and I booked flights from Johannesburg airport ,South Africa, to New York
in July 2007, to visit our son, Vishnu Ramsamy, who awaits a heart transplant in
Michigan, USA. Vishnu is a student.
Sakundhala, my wife, twisted her ankle at Oliver Thambo Airport, prior to our departure
to Dubai. We checked in at the counter and I informed the check-in staff that she was
unable to walk and she needed a wheel chair, they were polite and concerned and a
staff immediately fetched a wheel chair and escorted my wife and I to the plane.
We were treated with kindness and respect in the plane. The food was good. The
facilities were excellent. The airport at Dubai was awesome, we were still treated well
and my wife in a wheel chair, plus our trip to J F Kennedy airport, New York.
The staff at the customs and immigration offices were pleasant and accomodating.
Thanks to the air hostesses and ground staff of Emirates Airlines for making our
flights to the U S A , a memorable one.
Jaya and santha    

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