Monday, October 25, 2004

"Anthony Harris" Add to Address Book
Emirates Airlines
Mon, 25 Oct 2004 17:16:48 +1300

Dear Jawad and Everybody who visits this page,
I have flown with Emirates numerous times, and have experienced no trouble
whatsoever. I have flown 4 times all of which have been AKL-BNE and back. On
our first flight, we lost some of our carry on luggage on the plane. We
asked Cabin Crew to help us find it, and they helped us. They were very
professional, easy to relate and helpful.We did find the luggage. While we
were at the airports, we asked quite a few questions, all the Emirates staff
were very very helpful. Also on our first flight (return from BNE-AKL) we
asked for a window seat and they happily gave it to us, even though we were
all booked for aisle seats again. Also on that same flight, our IFE System
froze up. The Cabin Crew were very very very helpful for this matter and
went out of their way to help us fix it. As were boarded and disembarked,
the Cabin Crew were polite as they directed us to our seats, They remained
this way throughout the flight. None of Baggage was stolen or tampered with,
customs and checkin were very fast. Overall, our experience with Emirates
was very pleasant, and I would definitely reccomend it to everybody. It was
better than most airlines Business class. And we were in Economy. :).
I think that a number of these may be exaggerations, lies, or perhaps the
truth. But the likelihood that some of this would have happened anyway, is
very slim. I think that some of you need to pull your heads in a little bit.
Oh, and a message for those who have or are planning to fly with Emirates,
take valuables in your hand luggage, or get Priority Luggage, it ony costs a
few dollars more. Anyway, at most airports, the luggage is handed to Ground
Staff or to a handling company. It doesn't always stay with the airline. So
in effwect, it is not the airlines fault if something happens to your
baggage. So don't blame them.
Pleased customer of Emirates.

Saturday, October 23, 2004


Emirates Airlines.

"Ravi P Doshi" Add to Address Book
Emirates Airlines.
Sat, 23 Oct 2004 19:48:06 +0530

Kind attn.: Dr Rana Jawad Asghar,

We came to know about your detailed journey experience with Worlds No.1 Airlines (for name sake).

We also have faced a lots of problem from Emirates Airlines and our efforts to get justification have turned Futile.

Sir, if you have any advise for getting the justification from this people it will be highly appreciated.

Please go through with following problems I faced with Emirates Airlines.:

"Myself Mr.Jitendra H. Bokadia came from Mumbai to Dubai by EK 505 on 4th July 2004 and was issued boarding pass from your Emirates counter at Mumbai airport up to Istanbul.

When I attended for check in at the counter of Gate No. 25 at Dubai airport at 1.00 O,clock in the afternoon for EK 121 on 4th July, 2004 your Ms.Samira Khan - Security officer saw my Boarding pass and Passport/Visa, she kept all my document i.e. Passport, Tickets, Boarding pass and instructed to the Emirates Counter people to cancel the Boarding pass, offload from the particular Aircraft and then told me to wait for some time and we will call you.

After some time when I contacted her again, she told do not disturb me. I requested her that what is the problem, why are you not allowing me, after request she told me that your Visa is not proper you cannot enter in Turkey with this VISA, you must Exit Turkey without cross emigration within 24 Hrs., but you do not have a confirmed ticket and hence you are off loaded from the Aircraft.

After my several request on telling her that I am Visiting Turkey first time, please advise me what should I do,, so that I can visit and I have to Visit because I have fixed appointment with my client for negotiation of orders. She told me you can contact Mr.Khalid Chater - Document check officer at the Counter of gate No.25. When I went and contacted Mr.Khalid he told me when our security officer has off loaded you, we cannot do anything

and do not try to disturb again and again and your ticket is also not confirmed you cannot travel.

I had requested him that please see my ticket all the sector has been booked, Immediately he has thrown my ticket and told me we are not bothered about your ticket what our computer will show we will have to follow, this was done in front of all the passengers almost 100 person were there, finally Flight was pushed out.

I once again contacted Ms.Samira and Khalid Chater, I told them please see my ticket and passport again I am not able to understand what exact problem is, then they have seen my Passport and ticket and Samira told Mr.Khalid to take him to our Airport Service manager at Gate No.18.

When he took me to Emirates Airport Service Manager Mr. Ibrahim, he also did not listen to my problems and started shouting at me and told me, if you want to go to Istanbul or not. We are not hear to listen to your story.

I said OK now I am under you, you can do any thing with me. This is totally your fault not mine, when Boarding pass is issued from Mumbai up to Istanbul I am on transit in Dubai, what ever problem of Visa that is Govt. of Turkey problem and the same should have been attended by emirates air lines before issuing boarding pass to me at Mumbai.

Finally they have given me the Hotel accommodation at evening 19.00 in Hotel Millenium at airport and issued me ticket in Turkey Airlines on the day of 5th July, 2004 on Flight TK 1163. I had requested them please ensure about my baggage which has been already booked up to ISTANBUL in EK 121. Your emirates staff told me do not worry we will take care and you will receive your bag in Istanbul in TK 1163 and we will hand over them to you.

When I reached Istanbul and gone for baggage claim my baggage had not come and finally I had contacted to Turkey Airlines LOST and FOUND office people,, They saw in the computer and told me EMIRATES people have handled your luggage and have not handed over to us. hence we cannot do anything you must contact Emirates Airlines,, in the meanwhile we shall send email to DUBAI Airport and try to get it back immediately.

In the meanwhile I am now in Romania and have yet to receive my baggage. I am a pure vegetarian Jain and had a lot of trouble with the food since my baggage included food preparations which I had carried from home in the baggage. As a result of this I am now unwell and facing stomach pains. I have also missed out my planned itinerary and hence lost business worth USD 200,000.00 possibility upto USD 500,000.00.

I seek an explanation from you for this behavior of your staff members due to which all this inconvenience was caused and would like to take the matter up judicially, since I feel that my health and wealth has both been effected by this treatment met out by Emirates Airlines. At the moment I don’t have any knowledge about my baggage.

All my Sales documents and necessary papers were in the baggage hence my entire trip has proved futile. I have booked the ticket from Bucharest to Dubai by Flight EK 122 leaving on 8th July, 2004 and reaching Dubai on early morning 9th, where should I stay, will you arrange my hotel. What about my visa, since my return ticket for Mumbai is for the 11th July."

Friday, October 15, 2004


A Complaint

"BURKI & COMPANY" Add to Address Book
A Complaint
Fri, 15 Oct 2004 11:50:17 +0500

Dear Mr. Rana Jawad,

Kindly add my following complaint at your website.


Managing Director,
Emirates Airline.

Subject: Complaint for Lost of Luggage

Dear Sir/Madam,

I travel abroad frequently for business purposes and I always fly with Emirates Airline due to its superior and most satisfactory services. Last time I travelled with Emirates Airline from UK to Karachi. I flew with Flight# EK004 at 2030 hours on 11/10/04 from London to Dubai and then arrived to Karachi in flight # EK600 at 1200 hours on 12/10/04. I took my luggage at Quaid-e-Azam International Airport and when I reached at home I was dazed to find that one of my luggage i.e a briefcase locked zipper was opened forcefully and some items like perfumes, shirts, ties etc. were missing. I overlooked my luggage at Karachi airport because I was in hurry and also I waited unusually very long for the said briefcase that was at the end of the queue.

I do not want my missing items back but I am really distress that such incident arose during my travel with Emirates Airline. I always travelled with Emirates Airline due to its best services in the world. That is why I was not expecting such unpleasant thing while I was flying with Emirates. I do not know whether the Airline crew or the carrier handling personnel at Karachi airport made this obnoxious act, but I am still in shock that this kind of service was provided by a World Class Airline.

As I said before that I do not want the missing items or its worth money back, but I am very concerned that your company should investigate the matter to find it out that why this unpleasant incident happened and who was/were involved in this. It is my opinion that a crewmember of Emirates Airline should keep an eye for the safe transfer of the luggage from aircraft to the luggage track at airports. I strongly think that if you do not try to overcome such kind of shortcomings then it might badly affect the reputation of a World Class Airline. You can see many complaints about your Airline on the website

I hope that my request will be entertained accordingly and your company will take a definite and accountable step.

Thanking You

Jahanzeb Khan Burki
Chief Executive
H/P: 92333-2113786
Tel: 9221-4645786, 4648786
Fax: 9221-4647862

Tuesday, October 12, 2004


"The Best Airline in the World"

"Nur Abu Kharma" Add to Address Book
"The Best Airline in the World"
Tue, 12 Oct 2004 23:06:59 +0000

its a lie that Emirates is the best airlines of the world ... i have few reasons to say that ... they must bought that headline same when they payed $200m for chelsie ...
my story started in january when i switched to Emirates Airlines ... i flew from sydney/AUSTRALIA to Dubai to stay 2 days in it then fly to Amman/Jordan...i called them pre-flying asked them if i need to get a visa to stay in Dubai ... they told me that i will get it in there ... when i arrived there on 25th of January 2004 they asked me to pay 520 derhams for Visa only ... which will be alot cheaper if i got it from UAE embassy in sydney US$18. now i really have to pay for the Visa to get out Airport but i wasnt able to buy my mom her present because I got little money left over to survive for the next 2 days. I thoughtmust be a misscomunication in between me and Emirate Airline councelate in sydney thats i havnt ask him how much to pay even i was sure that shouldnt be that much. Second flight with Emirates was 6th of September 2004.. I called both Embassy of the UAE and the Emirates Airlines to confirm the price of the Visa ...both told me that will! not even cost me $US18 in there. I trusted them and flew to Dubai and arrived 6th of September 2004... they asked me thsi time for US$260 BUT not for Visa ...that will be to stay in one of their hotels in Dubai but to get a visa I have to buy the hotel voucher ...oh my god ... what a way of ripping peopl of ... i will stuck in Airport if i ddnt do that ... i was really shocked of how cheap their way to squeeze money from people ... i almost lost lost my wallat and my built bag in Airport because of forestration ... they lost my suit case in my way back to sydney .. thanks to sydney Airport that they really got my suit case back ... they issued a replacement for Transite hotel voucher 2 hours before flying from Amman to Dubai which made really very nervous ... i thought I will be sleeping in Airport ..
Dear Sir ..I have tax invoices for all what i payed for visas and hotels and report for losing my suit case ...and imagin you can imagine what hell i went through
thank you for what you doing and i hope next time i will be able to publish my proved story in local papers in Australia and i will work hard on doing that. everytime i remember not handing to my mom her present it really hurts so much.

Friday, October 01, 2004



"Dominique Freire" Add to Address Book
Fri, 1 Oct 2004 13:34:33 +0300

Hello and thanks for the wonderful website re Emirates Airlines- I will be posting my story there too- do you have the name and address of the CEO and the customer services please? Thank you.


Emirates Airlines

"PETRO BOSHOFF" Add to Address Book
Emirates Airlines
Fri, 1 Oct 2004 11:07:18 +1200

Good day,
I am struggling with Emirates Airlines along similar lines as what I read in
your article. I am now at a point where I want to contact Sheikh Ahmed, the
owner. Could you help me with an e-mail address of someone higher in
hierargy as the customer services manager, as I do not get past that point
using the normal channels.
Thanking you
Johan Boshoff
New Zealand

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