Wednesday, May 24, 2006



---------- Forwarded message ----------
From: Hedley Smedly-Smythe <>
Date: May 24, 2006 5:19 AM

I have travelled three times with Emirates long-haul U.K. to ASIA
changing in Dubai. On all three occassions my checked baggage was
delayed, lost and most recently looted. All the bags, change planes in
Dubai, and they are simply overloaded with a baggage mountain.

The service on the plane is the rudest in the world, in economy class.
They never 'do their job' because the head purser lets the staff, sit
around laughing and reading and eating instead of serving the
passengers. They only care about business passengers. You will be
served a meal, then forgotten about; if you request a drink, it will
never come. The actual law states that they must offer passengers (on
a tray) water and orange juice every 50 minutes, they rarely do it

The economy class seat pitch is 31-32 inches, however this is
misleading because if the person in front reclines you will have no
space at all....and I am skinny!

Their after-help for lost baggage or stolen or damaged goods is
non-existent. The telephone contact system is useless, and their
frequent flyer programme only helps out business travellers.

Check-in is almost always cold and rude. Even threatening. Hand
baggage over a few kilos is snatched away at boarding gates. The
boarding procedure is useless and the state of the planes is hit and
miss, often not cleaned properly due to flight delays.

How does this Airline remain so popular while it is so bad? The answer
is advertising. Emirates sponsor everything from football to cricket
to world cup to stadiums, everything. You are brainwashed into
thinking that they are great. Change your airline NOW!!

Rana Jawad Asghar MD. MPH.

Coordinator South Asian Public Health Forum
Typhoid Net

Thursday, May 18, 2006


emirates arlines


\m: chelle scoobie <>
Date: May 18, 2006 4:52 AM
Subject: Re: emirates arlines

well to bring you uptodate with what emirates have offered as compensation
for being treated like this.......nothing.
They have told me that i cannot get a refund and i only have part of my
flights left should i wish to ever fly with emirates again ill have to pay
for the transfer of dates. Apparently and i qouto from a thomas at london
office at customer affaires he said "with all due respect it is not emirates
fault" he also said" it will take 30 days to get back to you "
I am very dissapointed.

Tuesday, May 16, 2006


bad experience

---------- Forwarded message ----------
From: <>
Date: May 15, 2006 10:39 AM
Subject: bad experience

hi there

i also had a ver, very bad experience.
Flew from scotland via dubai to johannesburg.
from scotland to dubai, flight was perfect.
from dubai, i had to sit next to a seat, covered in urine!
I flew with my 11month old baby, and sitting next to a seat covered in urine
was no fun.

now i cant seem to find a site to complain on? can u help me?
thanx so much
yolanda watkins

Sunday, May 14, 2006



On 3/27/06, Ric Del Pizzo <> wrote:

My first flight and experience started at Perth International Airport September 2005. I arrived with two suitcases one weighing 30 KG and the other was empty.

I accept that I has excess weight yet I wanted them to understand this was a situation that could be assessed on its own merits and I had proof to support all I was asking

I explained that I was heading to Europe with my twelve year old son following on Emirates in two weeks time and that he would be travelling with no luggage I explained that I was travelling with 2-3 kg of medical records and all my sons clothes (which I was happy to show him) as I did not want my 12 year old son to travel with a suitcase until we were together and I was there to help him. I explained our destination was London to attend medical appointments for my son. The Emirates representative was totally rigid and unrelenting in his demand for me to pay $180 approx. excess baggage or leave the empty case no matter what I said he was not interested I had to send the case home by cab ; cost = $50

On the flight from Perth to Dubai 12 hour flight I sat in a small cramped seat it was incredibly uncomfortable. Then from Dubai to Rome which was a 7 hour flight they gave us a bigger plane and the seats were reasonable comfortable.

Long flight small plane -short flight big plane- Not very smart and the flights were full.

On the flights we found it difficult to get service and even get water for my son.

I had to take my food tray away myself as they were taking so long.

Unlike Singapore airlines that constantly clean the toilets during the flight the state of the toilets on Emirates was much to be desired.

On our return from Dubai to Perth we were directed into a departure lounge where we were squashed like sheep, few seats and we had to stand around a baggage conveyor X-Ray machine.

Prior to my son leaving my wife had ordered a special child's meal – unable to serve him as it was not organised by Emirates.

I informed my wife who contacted the airline to ensure the food for the flight back was organised and I double checked by calling Emirates when I was in London- everything was confirmed.

You guessed it, we got on the plane all he was given was a kids meal with everything he didn't eat.

Without getting into a big explanation here is the killer blow, I complained to the cabin staff when I was approached by the supervisor. She kneels beside me I explain what has occurred and this is what I get from a supposedly well trained staff whose profession is to serve and understand excellence in customer service

"Sir I'm not sorry you did not get the meal for your son but I'm sorry for the incorrect information you were given by Emirates staff"

"What incorrect information " I replied.

"I have never know our airline to supply the food you have requested'

'I'm surprised" I said "we did not imagine the menu we only ordered what we found was advertised on your web how do you explain that Emirates confirmed the menu both in Australia and England"

I then told her that I did not want to take the conversation further as I could feel my anger building.

I did say that I was very disappointed that she was not sorry that my son had not received the meal he was expecting.

I'm amazed that with all the talk of customer service today more than ever it is difficult to find companies who understand or even have staff trained in this area.

I suppose that is why you can be flying high one day and crashing the next.

I have decided to keep flying Singapore I'm convinced they are one company that really try to understand and practise – Excellence in Customer Service

Finally it over 60 days that I emailed Emirates Customer Affairs and still no answer



Perth western Australia


emirates arlines

---------- Forwarded message ----------
From: chelle scoobie <>
Date: May 13, 2006 10:58 AM
Subject: emirates arlines

Hell i just used the search engine and your web page appeared. Tell me about
it my complian is endless. I have just got home after one of the worst
flights i have ever been on.

It began in Glasgow International airport at 14.00 yesterday. I checked in
my luggage and they were quite helpful at the desK, i asked for a bassinet
for my infant child of only 4 months to sleep in while i was on a long
transfer flight from Glasgow-Dubai ending in Perth Australia.
i was helped onto the plane at glasgow international airport they allowed me
to walk with the pram to the borading gate. but i wasnt given a bassinet as
i had asked for until four hours into the flight.
This is only the beginning i was travelling alone with my daughter and as
you can imagine things are difficult at the best of times with a baby, let
alone on a flight with no help. after flying for 7 and half hours i finnally
arrived at dubai airport where i was not told the exit the plane. All adding
to what later becomes apparent, i had a small baby i also was offered no
help with the very heavey bags i had. With a bag on my back and one over my
shoulder and my baby crying in my arms i began to leave the plane with
everyone else. A very kind gentleman helped me with a bag once in the
transfer section.
I collapsed before i got in the transfer lounge i had a blackout. i was
helped by the gentlemen down to see the medics which took so long it made me
miss my final call to perth. The man that was helping me, went up with me
back through security checks again to the commissions desk where i was told
that i would have to pay a large charge to return home and that they would
not accept the only form of payment i had which was maestro/switch. i had no
money they sent me downstaires once again in the blistering 29 deg heat with
all the stuff in my hands and a baby in another they told me to go the dubai
bank which i did but had no money to change over so the kind man paid for my
flight back to glasgow as i was adviced not to fly to quickly after
collapsing. so i was told to wait from 00.20 till 7.30 am to get a flight to
glasgow i couldnt wait any longer. With no money, no where to sit in and
nowhere to feed my baby away from all the hussel of the lounges. I was in a
mess my blood pressure through the roof, this is not all i then was told to
go to the restaurant and get a complimentary breakfast whil i waited for my
flight i go into the restaurant and was given no help eit the temp buggy i
was given from emirates services ( which was more for a two year old and my
young was falling out of cause she was too small) i had steps to get over
and not one member of staff helped me. They then told me they could offer me
a breakfast at 7 am when my flight was due to board at 6.30.
When i approached an emirates check in desk the woman called me to the
counter where she then continued ignoring me crying and begging for help at
her desk, she just sat there having a laugh with her collegue instead.

After all this the up and down going on the lift, going through securty more
than 10 times the only person with any compassion was the man who had
nothing to do wtih emirates ,was just simply a passenger who could qiute
planly see i was havin immense difficulty.

Im now back home in glasgow left very tired having had no sleep for over 24
hours and very dissappointed in the emirates airline service for their lack
of advice and sheer dcompassion to help a women who had a small baby in a
airport all alone with no money and no phone to make any calls to family.
All i want is to travel to perth.


Club of Morons

---------- Forwarded message ----------
From: Irina Rosu <>
Date: May 12, 2006 10:07 AM
Subject: Club of Morons

I think you are all palin idiots. Why don't you find something better
to do than wine like cowards? Dr. Jawad's "bright idea" of setting up
this page i would like to call it the "Club of Morons". Get a life,
all of you! Perfection does not exist. I remain a fan of Emirates, no
matter what you all say. Go and travel with another airline. You'll
have to pay for your water! HA HA

This page is powered by Blogger. Isn't yours?