Friday, October 19, 2007



---------- Forwarded message ----------
From: jack hope <>
Date: Oct 19, 2007 11:46 AM
well were do i start, my wife went to europe with emirates, i thod
there the best in this, my wife luggage got lost on the way back from
her trip, its been two month still haven't got any phone call or email
to my all ruqest, and staff on the phone always try to brush you of
for some reson,, i  seriously gave up calling them, my next choise is
not going to be with emirates from now on,, worst airline with there
follow up, and they charge you mega bucks for there service {rubbish}


Friday, October 12, 2007


Emirates Customer Services or lack of.

---------- Forwarded message ----------
From: Ains <>
Date: Oct 12, 2007 2:39 AM
Subject: Emirates Customer Services or lack of.

I am writing with regards to the appalling service or indeed lack of that I experienced during the aftermath of my flight with Emirates from Johannesburg to London Heathrow via Dubai on August 26/27 th 2007.

My friends and I arrived safely in London after a comfortable flight but unfortunately my luggage did not. After chaos at the Emirates baggage desk at Heathrow a member of your staff showed me a printout indicating that bag my bag was still in Dubai. I was scheduled on an Aer Lingus flight to Dublin the following morning and the lady informed me that they were expecting a further two Emirates flights to arrive from Dubai   before I departed to Dublin the following morning and that the probability was that my bag would be on the same flight as me to Dublin.  I received a wallet containing a letter with a number to call if my bag wasn't on the carousal in Dublin. I called that number several times over the following hours and days.

I'm very surprised that an airline that has received over 300 international awards of excellence, a professional global company, doesn't have a personalised greeting. I'm not sure how many times I was welcomed by "the BT message minder or 02088973063 " and more times than not being told that the mailbox box was full and was unable to take any more messages. This really didn't install any confidence of every having my bag returned.

Out of all those international calls I reached a human voice only once, a fairly unhelpful voice it has to be said. I politely expressed my concern at being unable to talk to anyone about my problem but I was simply told that there was no point in getting frustrated or calling again because I would be contacted when my bag had been found. I was not given any indication of time or what to do in the event that I would not be contacted.

I continued to call several times each day hoping to meet a more helpful person but alas I was only ever greeted by BT. I left a couple of messages over that week leaving my name and contact number asking for someone to return my call. I also called every other UK Emirates number I could find hoping that someone would be able to talk to me but I was always directed back to the same number. I also tried Emirates in Dubai but not surprisingly they don't answer their phones either. I couldn't believe how arduous it was to get somebody to speak to me.

On day four I checked the Worldtracer website and saw that the status on my bag had changed from unknown to "arrived at airport". Which airport? Which country? From the information on the wallet I had received at Heathrow it read that I could use the link on the page to contact your airline. There wasn't any link on the page. Does Emirates have a customer service department? I only then noticed that the telephone number entered on my file was incorrect. Because of this little error made by the hasty Emirates staff member at the baggage desk in Heathrow I had nearly given up hope.

I decided to call Aer lingus in Dublin confirmed that my bag had arrived in Dublin but told me that the only party authorized to make changes on my file was the airline that logged the file and that I should get in contact with Emirates, easier said than done! To be honest as much and all of an inconvenience it was to have to make the trip to the airport it was well worth it for the hassle to be over and to put an end to the international calling charges. Aer Lingus also told me that my luggage came to Dublin with BMI. It's really quite pathetic when another airline with absolutely no involvement with this delayed bag saga was able to help me with the retrieval of my bag and you couldn't even pick up your phone.

I collected my bags seven days after arriving to London. Now I do realise that a week is not a huge amount of time. My problem lies elsewhere. Firstly I expected somebody to able to tell me what the delay was in getting my bag from Dubai to London. From the printout in London I saw that my bag along with others hadn't made the flight, fair enough but Emirates fly several times a day to London. If the bag wasn't lost then why did it take so long to put it on a flight to London?

The second and probably more frustrating issue to understand is the complete lack of customer service. Was it a bad week? Were they understaffed? Why bother giving out that number if nobody is going to grace you with answering the call? I believe there is another number and address for contacting if your bag is over five days late. Are you just expected to wait until the five days is up in order to get somebody to speak to you? And to top it all off I have to resort to a blog because I was unable to find an official email address to lodge a complaint!

Emirates your customer service is a disgrace.


Reference Number         : LHR 18958

Johannesburg-Dubai      : EK 766

Dubai-London                 : EK 003

Thursday, October 11, 2007


Fwd: complain regarding boarding flight incharge

---------- Forwarded message ----------
From: yousuf <>
Date: Aug 29, 2007 6:29 PM
Subject: complain regarding boarding flight incharge

To genral manager
emirates airline international
karachi pakistan
My 3 children and I Mrs. rozat juzar had a flight from karachi to dubai to nairobi return( REFRENCE NUM IS :BY4KJW) on flight num 605 on dated 25th july 2007 time 05:45 AM.On that day we reached airport at around 03:30 AM,because we had to come from hyderabad,
Iam mentiononing all this because your boarding flight incharge MR.BASIT & MR.WASIM showed that we have not reached airport on the time and we have missed our flight,they did all this drama because they wanted there passengers from whom they had taken bribe were on chance and then they wer confirmed.
The oda member on tha counter MR.ASIF misbehaved with us alot.After that they told us that now u wil board on next flight that is on 12:15 PM which they said is confirmed,therefor I n ma 3 children waited for 9 hours at the airport and when the counter was reopen,we went to check our confirmation at ur office and there we found that our names were not confirm for the next flight but they were on chance.
Due to your boarding flight incharge who missguided us,I and ma 3 children a lots of problemx...
Therefore i want EMIRATES AIRLINE to give me the compensation and to take leagle action against there three boarding flight incharge.
but there is no response .......I WANT COMPENSATION......
and i had given to this complain at ur karachi EMIRATES OFFICE ....on 26/08/2007 ....
so please don't ignore this complain because your members did totaly unfar wth us........n ma 3 childrens...
ma cell fone num is ........+254 72 9460002...........or +254 72 8939787
now we are in MALINDI ,KENYA....

Tuesday, October 09, 2007


Fwd: Emirates Experience

---------- Forwarded message ----------
From: jfocas <>
Date: Oct 9, 2007 1:16 PM

We call it the Emirates Experience, we have traveled to Greece many
times with several airlines, such as Singapore Airlines, Qantas when
they actually did not go via rome, Alitalia, Olympic and of now
Emirates (NEVER AGAIN, they can keep DUBAI)

We have never ever received such crap service from an airline, even
from Olympic (the greeks would understand this) not only did they
stuff us around on the flight by been rude, and also having to put up
with tight isles, but our luggage, brand new GUESS bags have been
totally destroyed, and now we are been told by them that is not there
fault, when I only bought the luggage the week we went on this flight.

I just don't have the time to explain the amount of problems they
caused us, on the way to Greece and back to Australia.


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