Thursday, September 20, 2007
False promise and rude behaviuor
---------- Forwarded message ----------
From: RAJ K <grkonaje@gmail.com>
Date: Sep 19, 2007 8:36 PM
Subject: False promise and rude behaviuor
To: "jawad@alumni.washington.edu" <jawad@alumni.washington.edu>
Dear Jawed,
Hope you will upload the complaint in your website about EMIRATES:
It goes like this:
False promise and rude behaviuor
I was scheduled to travel by Emirates airline from Mumbai to Dubai on 18th of Sept 2007. I had some important work and wanted to reschedule my travel on 14th of Sept. So I Spoke to Emirates Call center and as per their advice went to Nariman point, Mumbai office ( Emirates Office in Mumbai). By charging Rs. 2230/- extra, they rescheduled my ticket & travel date. I had checked with them if they have transport facility to AL AIn as the my ticket was booked through my company from AL AIN. They told me that it will be provided and at Mumbai office they also confirmed that they have booked the request and transport will be organized from Dubai airport arrival desk to Al Ain.
As I reached Dubai emirates counter in arrival section , I told them the same. They checked with me whether I have travelled in Business class for which I replied that I have travelled in economy class and the Mumbai emirates office executives have confirmed the transport arrangements and also they asked me to contact at Dubai . As soon as I mentioned the same the reaction of those customer service desk executives was very nasty and they did not even have patience to listen to me . They refused any request from my side. The promise at one office and the reply in other office and the attitude are all utter shocking and as a matter of fact I had declined my office transport from Dubai to ALAIN only believing the Promise at Mumbai office. In fact all other air lines like Gulf air and other economy air ways have transportation from booking destination to Airport and visa versa, which made me believe that even EMIRATES would have started the same.
Ultimately I had to pay AED 250/- and travel to my destination. Its not the question of only the money , the kind of attitude the insult, humiliation which I had to go through was horrible.
My Ticket Number: ETKT 1764919105955-2
Name: Konaje/GovindrajMR - Mumbai.
Flight Number: EK 501
Class : Y
Date of Travel: 14th Sept
Time: 0430
Document Number: 0136
Govindraj K
As I reached Dubai emirates counter in arrival section , I told them the same. They checked with me whether I have travelled in Business class for which I replied that I have travelled in economy class and the Mumbai emirates office executives have confirmed the transport arrangements and also they asked me to contact at Dubai . As soon as I mentioned the same the reaction of those customer service desk executives was very nasty and they did not even have patience to listen to me . They refused any request from my side. The promise at one office and the reply in other office and the attitude are all utter shocking and as a matter of fact I had declined my office transport from Dubai to ALAIN only believing the Promise at Mumbai office. In fact all other air lines like Gulf air and other economy air ways have transportation from booking destination to Airport and visa versa, which made me believe that even EMIRATES would have started the same.
Ultimately I had to pay AED 250/- and travel to my destination. Its not the question of only the money , the kind of attitude the insult, humiliation which I had to go through was horrible.
My Ticket Number: ETKT 1764919105955-2
Name: Konaje/GovindrajMR - Mumbai.
Flight Number: EK 501
Class : Y
Date of Travel: 14th Sept
Time: 0430
Document Number: 0136
Govindraj K
grkonaje@gmail.com
050-6636231
050-6636231
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