Emirates Airlines (Comments about Emirates Airlines)

Jawad

--
Rana Jawad Asghar MD. MPH.

Coordinator South Asian Public Health Forum
jawad@alumni.washington.edu

http://www.DrJawad.com
Typhoid Net http://www.typhoid.net

# posted by Jawad @ 2:37 PM

Hi
i am Mazher Khan an eye specialist by profession , this ws my first
flight ever in my life till nw was exited and i booked my tickets in
emirates i flew from banglore to dubai where i was supposed to wait
for my flight to Qatar, finally i reached Qatar on 18th of Dec and my
baggage had not yet delevered , when asked the lost and found dept in
the airport asked me to fill a form and promossed me that i'll get my
baggage in one day , its been 6days by today n i hv not yet recieved
my baggage when ever i call the lost and found dept the only answer
get is "sir we have no information about ur baggage " i came to Qatar
for hilidays n got struck here, can u pls help me in this...

# posted by Jawad @ 12:04 PM

well well well,
another boring web site, good to see,
and let me guess the maker is from india or pakistan,
i find it quiet funny that even the crew that are hired from these 2
countries that work for the airline industry cant stand doing the
flights to there own countries because it is never enough
the more the airline gives to the passagers the more they want and say
that it still never enough, bad emirates, right i guess that is why
they are the best airline in the middle east how many years in a row
now, with qatar and air india has never won it, it really is easy you
dont like the service fly someone else but see how long it takes
before you come back, and if you dont get your meal chioce then order
it, the airline is not a mind reader, and i love the way it is always
the cabin crews fault when it's not, they dont do the seating, they
dont load the food, they dont put your bags in the plane, the ground
staff of the airports you go to deal with that, so if something does
go wrong, maybe you should think about complaining to the ground staff
not the crew, i also find it funny that the more you do complain and
cause problems on the plane, the more the crew do things to your
drinks, food, seats, have you every complained and then more things
start to happen like your tv stops working or you feel ill thats the
crew saying to you they have had enough of your bitching, i end by
saying if your expecting the best fly in a high class then economy or
if you think you are that you are that good fly in a private jet but i
guess you are not donald trump so deal with it or fly someone else
kind regards
all cabin crew that are sick of the complaining passangers

--

# posted by Jawad @ 6:38 AM

We call it the Emirates Experience, we have traveled to Greece many
times with several airlines, such as Singapore Airlines, Qantas when
they actually did not go via rome, Alitalia, Olympic and of now
Emirates (NEVER AGAIN, they can keep DUBAI)

We have never ever received such crap service from an airline, even
from Olympic (the greeks would understand this) not only did they
stuff us around on the flight by been rude, and also having to put up
with tight isles, but our luggage, brand new GUESS bags have been
totally destroyed, and now we are been told by them that is not there
fault, when I only bought the luggage the week we went on this flight.

I just don't have the time to explain the amount of problems they
caused us, on the way to Greece and back to Australia.

ALL I CAN SAY IS DO NOT FLY THEM, ESPECIALLY IF YOU HAVE GONE WITH
DECENT AIRLINES SUCH AS SIGNAPORE AIRLINES, WHOS SERVICE IS ALWAYS
FANTASTIC, AND LUGGAGE IS NOT DRAGGED FROM DUBAI, BUT PACKED
CAREFULLY. I WAS GOING TO POST PICS OF THE LUGGAGE BUT IT ONLY ANGERS
US WHEN WE SEE THE PICS.

# posted by Jawad @ 6:38 AM

Dear Jawad,
Please post this on the Emirates Complaints site as my experience.
Thank you.

Dear Sir,

I have been watching the Emirates Airlines growing and expanding but
did not have the chance to actually try it. When I had the chance to
experience Emirates, it was unfortunately a non-satisfactory one.

Our flight #804 to Dubai on Aug. first 2007 and connecting to KUL On
flight # 342 Aug.02 ,was a tiring one because of the long time between
the two flights without a hotel or a guest house to rest in which is
the normal practice in such cases.

In the two occasions we checked in, we could not get the seats we
requested although we were there before four hours of the departure
time. In one incident the requested seats were empty, but it was
easier for the Check in employee to put us in one row.

In our return flight # 352 on Aug. 16, in flight lights were dimmed
most of the time. When I tried to switch on the individual reading
light, it did not work so I could not read. When I tried to watch a
movie the TV did not work most of the time. So, there was no light to
read, no TV to watch and no space to sleep. Flight attendants could
not help as they did not know or care. These were among the most
difficult 05 or 06 hours I spent in a plane. You might say that 99%
of the facilities are in good working conditions which could be good
for your statistics, but it is not good enough for me who suffered
form that 01% which is not working.

I am sorry to say that I was disappointed with my first experience in
flying Emirates.

Thank you.

Best regards,

# posted by Jawad @ 12:22 AM

Its 18th of august 2007 one of your staff at Beirut airport on( first
class counter) she hide her name she was very impolite and tuff with
us and others ,

As I experience most of Emirates staff at others ports and on air are
very helpfully and respected whishes encourage as and friends to fly
always with emirates

Regards

INDUSTRIAL STEEL MASTERS (U) LTD.

Jamal Sabra

PO BOX: 35218, Kampala, Uganda

TEl: +256 751 770066

FAX:+256 41 230683

Reply to: sabra.jamal@gmail.com

# posted by Jawad @ 2:52 AM

I love your site. I regularly visit it when I have had enough, need a
laugh and get things into perspective.

We do not care if our customers are white, black, orange or red. The
only time I ask about your passport is when I try and ascertain if you
require a landing card.

What we do care about is that our customers show us respect and
politeness. How you are treated onboard will solely depend on how you
treat the crew. This holds true in any situation whether in a shop,
restaurant, on the street or in the air.

Who would you assist first?

Customer 1: "I am thirsty...I want water now".

Customer 2: "I realize you are very busy at the moment, but when you
get a chance could I ask you for some water please. Thank you"

FACT: your behavior and attitude determines the service you receive.

Whilst I am not one to normally generalize, but the flight numbers of
most of your complaint emails correspond directly to flights that crew
call sick for. It is not the nationality but behavior and abuse we
receive on these flights that make them so unpopular with crew.

On the above mentioned flights we take a box of complaint forms on
board and have them by the door. Reason: on greeting customers
onboard, the response we get to "how are your today?" customer
"..give me a complaint form..." Crew...how can I help. What
happened.." Customer "...I want it just in case.."

Before you complain and write in emails.... remember the following facts:

CHECK IN:

- only 20% of seats on any aircraft are window seats.

- There are only from 4- 6 bassinet locations on each
aircraft. And an average of 15 infants onboard. It is possible to
buy a discounted SEAT for a child.

- If you check in early you will have a greater chance of
receiving your preference.

ONBOARD:

- Crew CANNOT upgrade customers onboard. Complaining and
abusing the crew upon entering the aircraft to take off will NOT get
you an upgrade. It is a common misconception that we will do
everything for you, if you act as a dissatisfied customer. Actually
the reverse is true...if a customer has an attitude and creates a bad
impression the crew will avoid the passenger as to reduce the amount
of abuse they receive.

- After passing through security, you may purchase bottles of
water, food etc at the many stores at all international airports, you
can even bring it onto the aircraft.

- PRIORITISE. If you want to leave and arrive at the
"promised time" do not: complain about your seating - demand that crew
ask all other customers to give up their window seat for you. Do not
take bags that are the size of a suitcase and weigh 15kgs as hand
baggage as we have to open up the cargo and put them under the
aircraft. Do not ask crew for a beer, virgin mary with extra pepper or
black label on the rocks, but without ice, while we are securing and
preparing the cabin for takeoff. We cannot takeoff until all
customers and crew are seated, with their seats upright and seatbelts
fastened.

- Your safety is our number 1 role. The seatbelt sign is
there for a reason.

- Ask, do not demand

- An airplane is a means of transport not a restaurant. We do
have a limited selection of food and beverages onboard. There is no
chef, no you cannot have the chicken with rice instead of potatoes.
If you child is a fussy eater, bring your own food.

- The word please DOES get results. A thank you will give you
a high probability of getting another drink when you have finished the
first.

- There are 385 other customers onboard. We aim to please as
many of them as possible. You are not the only person on the
aircraft, and the crew are not there for your personal disposal. We
will not get you another diet coke, if there are still customers who
have not eaten or had a first drink. We have 2 hours to feed the
entire aircraft, give them a drink, tea & coffee, and then collect all
the trays – do the math.

- Just because you are a fast eater, we will not individually
collect your tray – it came out of the cart, and must return into the
cart. Try and ensure the tray looks similar to how you received it –
do not build pyramids!

- If you want an additional drink, there are galleys at
various points on the aircraft, if you come and ask, you will get.

Change the behavior and you will get the best service in the sky – guaranteed.

On reading all the complaints you received, I strongly suspect most of
the problems would have been resolved quickly and efficiently if
common courtesy, politeness, manners, respect and good behavior
towards ground staff, flight attendants and baggage agents was
observed. It is hard to assist someone if you are abused, treated as
an enemy and screamed at. It is easy to assist and go out of your
way for someone who understands you do not have all the answers
straight away.

Enclosed is an article of what our customers do onboard. Next time
you are onboard, take a look around and observe the many other
passengers onboard and more importantly their behavior. You are not
alone. I am afraid that your readers and fellow complainers would
consider this article proof of bad service. Interesting our differing
perceptions; but I realize I am not the most important person in the
world and I realize I am not alone.

Dubai - A passenger, on an Emirates flight to Kolkata from Dubai, was
arrested and questioned for a day after attacking cabin crew when they
wouldn't serve him food. The 50-year-old Dubai-based man was detained
on his arrival at Kolkata airport on Tuesday and released later that
evening after he reportedly tried to hit a crew member refusing to
give him his meal.

The man told police he had boarded the direct flight at 2am and had
not eaten since leaving home at 9pm the previous evening. Half-an-hour
after take-off he asked for his meal to be served but was told that it
wasn't time for the food to be served yet. An airport official said:
"The man told the crew since he had paid quite a sum for the ticket,
he had the right to be served food on demand."
The situation is said to have escalated and the man allegedly tried to
hit a crew member who asked him to behave himself. Staff then
informed the pilot, who briefed Dubai airport about the problem.
"Dubai promptly passed on the message to the air traffic control of
Kolkata airport," said an Emirates official.
He was taken straight to the police station, where a crew member
lodged a complaint against him.
"On arrival at Netaji Subhash Chandra International Airport, the
passenger was escorted off the aircraft by Airport Security and Air
India security personnel. For Emirates, the safety of its crew and
passengers is of paramount importance," the spokesperson added. 23
AUGUST 2007 7days.ae

# posted by Jawad @ 1:49 AM

This is a story of a passenger who had to travel by one of the best
airlines in the world.
passanger name:Anil Kumar
I am sorry to say that this was my worst experience in my career and
flight travel.
This is to keep you informed that i traveled on flight No - EK 927
from Cochin Via Dubai to Cairo dated August 18 2007. Understanding
that i was flying in one of the best airlines in the world i put my
personal important documents in the luggage, unfortunately the best
airline staff have missplaced or ignored the importance of the
passenger.
Alas this was only my documents what if the same would have happened
to the passenger himself.
In spite of complaining regarding the same i was promised by Mr Tarek
who is the gentlemen responsible to listen to the passenger grievances
and do the needful. He did but his promises remained within him. He
said that the luggage will reach me by 08.30 Am, his mobile number:
0020 XXXXXXXX was always switched off - what an innovative way of
resolving and keeping the passengers away fro the trouble. Finally
the mobile rang at 1700 Hrs but no response. He promised to deliver
the luggage today but then his innovative brains have asked him to
keep the phones switched off to avoid passengers like who
unfortunately fly - now i can say one of the worst air lines.
My baggage No: is AI 813969 - This is for you info.
A lost passenger of the best air line sorry the worst is still waiting
hoping that a miracle could happen

________________________________

# posted by Jawad @ 4:18 AM

RE: - COMPLAINT ON YOUR STAFF AND SERVICE

My name is Rashid Francis Mohamed, of P.O.Box 34146, Dar es Salaam –
TANZANIA. I a holder of Skyward (BLUE) membership card No. EK 135 032
743. I am a frequent traveler of your airline and have been so happy
using Emirates traveling around the world until the 8th July 2007
traveling from Dubai to Dar es Salaam on Flight No. EK 725. Big
disappointments were as explained below:

DUBAI AIRPORT –

Reporting time was 08:00am but I arrived at the airport at 06:00am and
unfortunately I was told the flight is over booked despite having an
OK on my ticket. I was then told to wait until 0920am when I will be
notified if I have got a seat or not. I really made a lot of
complaints about the situation and there are two ladies from Kenya
whom I met at the check-in desk Bahati and Gloria, they really
understood my problem and the importance of me leaving on that flight.
With their efforts I made it to the plane.

IN THE PLANE –

I got in the plane and my seat No. J18 was allocated to another
passenger who also had the same boarding pass seat number. I was then
put on a staff seat temporarily waiting for the crews to sort out the
issue. The fellow who was also allocated the same seat number was a
white male from Australia. After a long wait I was then told to take
my seat as the other person was upgraded to business class. Not
understanding what criteria were used to put the gentleman in business
class and being exhausted from early wake up and long wait I took the
seat and completely fell asleep.

I woke up hours later and the duty free lady was on the other alley, I
really needed to spend my coupon (Dirham 100/-) which I was given at
the check-in desk as a compensation for disturbance as well as the UAE
currency that I had not spent at the airport duty free shops as planed
due to late check-in. I followed all the procedure and filled in my
requirement in the duty free magazine coupon and handed it over to one
of the crew to submit it to the lady in charge of the duty free.

Unfortunately there was turbulence and the pilot had called everybody
to take seat and fasten seat belts. Before we land the lady on Duty
Free shop resumed her service by distributing different orders to
passengers and when I asked her about my order she told me she will be
with me in a minute which did not happen as I didn't see her until we
landed. After landing in Dar es Salaam I went up to her and asked
about my requirement but she told me that she had already closed the
service. After I insisted that I need to spend my money she asked a
male steward (With his body language and attitude) I think he was a
flight bursar. With an arrogant language he told me I cannot be served
and I should just keep my coupon and spend my money somewhere else.

Honestly the coupon and the money was not an issue to me, what really
upset me was the way I was treated from the check-in point to the crew
attitude and arrogant language. I asked myself a lot of questions and
I still don't have an answer as to why I was treated this way. May be
to them loosing one customer like me is not an issue but if this is
the way your airline will keep treating passengers, you might end up
upsetting a lot of people. I feel I deserve a better treatment as a
person chosen to fly Emirates for a number of years and to different
destinations. I also felt my Skyward card did not help anything as the
passenger upgraded (I doubt) was a frequent flier with Emirates.

# posted by Jawad @ 2:23 AM

My name is Xu Ni. this is my e-mail address. I found your address on
the this websitehttp://www.geocities.com/SoHo/Cafe/9653/emirates2001.html.

I know it was long time ago but i still hope you can help me a bit.

I took emirates on 13-06-2007, from Malta to Dubai, and on 14 of June
arrived Shanghai. But the check-in luggage was arrived on 16 of June.
A limited 75 years commemorative Zippo lighter and a sunglass that
cost me at least $200 stuffs I left in the luggage were all gone. up
to now the lighter is valued even more. I am not claiming the money,
but all I am asking is catch the culprit who did this awful thing to
me.

the emirates officials said: i can not put any valualbe things in the
check in luggage. but how could I took a lighter on the plane? what i
can get is $ 70 amends.

their attitudes are abominable. I have been waitting ,waiting
,waiting, and continuing calling.

It has been 15 days and I am still waiting.

could you tell me how you solve your problem? and where I can complain
and they would accept my complain ?

Kindly advise.

Xu Ni

# posted by Jawad @ 1:04 PM

Nobody listens customer's complaints in Emirates Airlines!

My wife Cristina (retired commercial manager and teacher) and I
(marketing consultant and professor in different universities) live in
our country, Colombia.

Cristina has acompanied our daughter Amalia and her husband Luis from
March to May in United Arab Emirates (where he works in American
Unviersity), expecting for the birth of our first grandson, Gustavo,
in Dubai.

At the time of Cristina's trip back to Colombia via New York (May 24),
the Emirates Airline's attendant in Dubai said she could not allow my
wife to embark, allegedly because her picture in the USA visa did not
correspond to her face.

This is very strange, since my wife hade entered the USA four times
since her last visa's issue, every time to visit our daughter (prior
student and professor in USA universities).

The attendant did not call an informed authority, nor a manager, but
took the unfair decission for herself.

Fortunately, a citizen of United Arab Emirates, possibly an airline
manager or a public functionary, when heard my wife was from Colombia,
exclaimed: "Ah, Colombia, Shakira, Colombia!", and was very helpful to
my wife, ordering inmediate and possitive attention to her.

The attendant has obbeied, and, thanks to him, my wife could come
back, not without a big and unfair stress.

I was searching in the web page of the airline to send a message, but,
incredibly, they only are interested on selling, showing themselves as
excellent…¡but they do not allow their customers to complaint, nor
make suggestions!

Sincerely

Christian Betancur

Christian Betancur & Asociados, Consultores de Marketing

Celular: 57-300-7800715

Tel. 57-4-3324272

Medellín, Colombia

--
Rana Jawad Asghar MD. MPH.

Coordinator South Asian Public Health Forum
jawad@alumni.washington.edu

http://www.DrJawad.com
Typhoid Net http://www.typhoid.net

# posted by Jawad @ 1:08 AM

Dear Mr. Jawad,

I have experienced such a bad experience with Emirates staff at the
Quaid-e-azam Airport in Karachi, a lady counter staff pf Ek was very
rude and was chewing "Paan" while dealing with passengers, she was
only concentrating on that and avoiding people. Anyway it was a
horrible moment in my life when I asked her to reconfirm my seating to
widow as I did earlier, but she refused saying that you will sit in
the middle row.

Well, after reaching Dubai Airport, and while entering transit lounge
to Jeddah, two EK staffs ( Lebanese and Indian) has refused to let me
go in, saying you are Pakistani and your visa and passport has to be
checked, so you have to wait next 30 min outside, however, I told them
that I have a valid residence visa and shown the copy plus I told them
that this is not the first time I am traveling via Dubai, but they did
not listen, the Lebanese staff told me that a supervisor will come and
check your passport, after45 min. the same Lebanese guy was checking,
I told him is this a manner to treat people, he said because you are
Pakistani we much do go and make complain where you want….!

So I have no comments, because I know it is useless.. no one will pay attention.

Regards

Inam

Articasa

Dar Al-Fun Establishment for Ceramics

East Express Highway (Al-Haramain Highway)

P.O. Box:15461, Zip Code: 21444

Jeddah – Kingdom of Saudi Arabia

Tel: +966 2 2524402, Fax: +966 2 2276260

Email: info@articasa.biz

Web: www.articasa.biz

# posted by Jawad @ 8:17 AM

Hi,

I have had a bad experience recently with Emirates during my trip from
Dubai to Riyadh on Flight EK817 Dated 28-04-2007-the 'usual' by the
sounds of it! Boarding Passes have been served, by which we (myself
Khalaf Al Khalaf,General Manager, Saudi Parts Center and Mr.Chikib
Abouziad, Chief Executive Officer, Takaful Re & Mr. Usamah Al Naser,
Serior Marketing Manager, El-Ajou group) thought flight timings &
seats were confirmed turned out not be so, long delays (we eventually
secured a flight after hour waiting at the airport), no-one from
Emirates staff was willing to help.

That would be fine If, at least, at the very least, we would be able
to see an EK staff walking around to talk and update us. Apparently,
they too had no idea what's going on and didn't want to face
passengers and answer us.

Their attitude was completely unprofessional and unsympathetic.

Finally after an hour delay we entered into the flight with First
class tickets and after entering, the Cabin Crew of First Class
switched us to Business class with a reason of lack of enough seats in
First class.

On this occasion I feel that we have been very poorly treated by what
is regarded by some as the best long haul airline and totally let down
and shoddily dealt with as a "fare paying passenger", as at times I
did wonder i had paid at all.

The main crux of the complaint is the way of treatment what we
received from awarded best operators in Air transport field and I
submit this letter of complaint for your attention and expect in
return to have the question answered.

Why they did not down grade our ticket, so we can get reimbursed.

Regards,

Khalaf M. Al Khalaf

# posted by Jawad @ 7:24 AM

On a recent trip from the UK to Australia I made the mistake of flying
Emirates. Charged £33 per kilo excess baggage for a small additional
suitcase weighing 12 kilos I boarded the plane feeling suitably stung
only to find another passenger had been charged only £24 per kilo. Upon
arriving in Dubai, and again Singapore, I discovered passengers could
board with any weight in duty free they liked. A colleague flying on
another airline with an additional 17 kilos was charged nothing at all.
Never again Emirates.

H. Rose
Australia

# posted by Jawad @ 1:17 AM

Dear and Respected Manager Complaint Cell, Aslamo-o-Alakum.

May Allah bless you at all. On behalf of (Mr Iqbal Muhammad,
Baloch Tauqeer Hussain and myself, I am taking this opportunity to
draw your attension towards financial loss occurred to us (listed
below) due to cancellation of International Flights by EMirates at
Dubai on 12 Mar 2007.

We faced loss of 3300 USD (1100 USD each). We (3xUnited Nations
Staff Officers, presently serving at DR Congo with UN Mission MONUC).
We purchased following tickets from Emirate TYravel Agent (Jaffery
Travels Kinshasa DR Cong ). Detail is as under:-

NAME TICKET NUMBER DESTINATION

BHATTI ABDUL HAMEED 176 4405560894 EBB,DXB, LHE & BACK

BALOCH TAUQEER HUSSAIN 176 44055608951 __DO__

IQBAL MUHAMMAD 176 44055608984 __DO__

On the same day i.e on 12 April 2007, we must suppose to be Entabbe
Airport (Ugenda) for travel by UN Flight from Uganda to Demoratic
Republic of Congo on the same day whereas due to cancellation of
International Flights on 12 April 2007, we all failed to join our
duties in United Nation Mission in Congo which considered un
authorised absence because our leave authorised by our mission was
upto 12 April 2007.

Now we have been panalized for 3300 USD (1100 USD each) for 13 Mar and
14 Mar 2007 being no fault of us.

In view of the above, it is undue financial loss to the passengers
of Emirates. It is therefore, requested to please consider our case
on priority for compensation of 3300 USD to all three individuals as
mentioned above. Mail address of my other two collegues are as under,
however it will be appreciated if you remain in contact on my mailing
address to avoid un-necessary delay/waste of time.

IQBAL MUHAMMAD -EMAIL: JAHANZEBMUHAMMAD@YAHOO.COM

BALOCH TAUQEER HUSSAIN -E-MAIL: BAQMHZTHB@YAHOO.COM

We are looking forward for your kind consideration and favourable action.

STAFF OFFICER UNITED NATION
KINSHASA, DR CONGO (AFRICA)
ABDUL HAMEED BHATTI

________________________________
Ahhh...imagining that irresistible "new car" smell?
Check out new cars at Yahoo! Autos.

--
Rana Jawad Asghar MD. MPH.

Coordinator South Asian Public Health Forum
jawad@alumni.washington.edu

http://www.DrJawad.com
Typhoid Net http://www.typhoid.net

# posted by Jawad @ 10:29 AM

Dear Emirates Customers affairs,

I was unable to find any link to customer feedback on the official
http://www.emirates.com/ website, and have to resort to this means of
communication, having found these possible contact e-mails at
emiratecomplaints.blogspot.com.

We have traveled from Istanbul to Johannesburg via Dubai on April 16
2007 as follows.

16 Apr 07 Istanbul-Dubai Flight EK 121

17 Apr 07 Dubai-Johannesburg Flight EK 761

The flight leaving Istanbul for Dubai was delayed for over 3 hours.
Although we have managed to make the connecting flight to
Johannesburg, it seems our luggage did not [Tracking Numbers EK
191979-EK 191980]. We have logged a lost luggage report with Emirates
baggage enquiries at Johannesburg International [Ref No. JNBEK20142].
We then went to Emirates offices at the airport, spoke to a lady by
the name of Gerty and reported the whole incident again [Ref No.
3901215/16]. We then flew to Cape Town where we live. Since then my
husband has been desperately trying to track our luggage with no
success. No-one seems to know where our luggage is or when it is
arriving. Emirates offices in Johannesburg just rings and rings or is
constantly engaged. Reading all the complaints about lost luggage
through Emirates, I am getting increasingly upset and worried.

Where is our luggage?
When is it going to arrive in Cape Town and be delivered to us?
How much compensation are we allowed per day? Or are we supposed to go
without underwear, toiletries, etc?
Please provide me with the name and contact details of a senior
manager in South Africa. No Call centre numbers or machines pls.

Kindly respond to this e-mail as soon as possible.

Luggage may go missing, this is understandable. It is how Emirates
'HANDLES' the lost luggage situation that matters. So far you have not
handled it well. It was our first time flying Emirates. I hope it will
not be our last.

Zeynep Breakey

Project ERP Consulting Services

+27 21 438 7036 [Tel]

+27 82 781 8356 [Mobile]

projecterp@telkomsa.net [E-mail]

# posted by Jawad @ 2:13 PM

Has any one got the e-mail ids of Sheikh Ahmed bin Al Maktoum, Maurice
Flanagan and Tim Clark, the Chirman, Vice Chairman and President
respectively of Emirates Airlines. I want to write to them about the
bitterest experience my wife and I had during our last trip from India
to US and back, telling them in particular how totally insensitive and
uncouth their Customer Affairs Department is, since they just do not
do anything to redress the customer complaints.
I would like to share with all our friends our travails and tribulations:

I had booked our (mine and my wife's) round trip from Bangalore
(India) to San Francisco (US) via Dubai and back through Emirates
Airline.

All the legs of the journeys were fully confirmed before we commenced
our journey from Bangalore on 21 June 2006.

On 12 July 2006, as per my request, Emirates office at Dubai had made
a slight change in our itinerary - DXB-JFK was rescheduled from 22
July to 27 July 2006 and JFK-SFO was rescheduled from 25 July to 31
July 2006, with all other legs of our journey remaining unchanged.
After making this change (with the same Emirates Ref No. BMCGM2), I
also received a computer printout.

While the DXB-JFK journey on 27 July 2006 went off smoothly, we had a
very harrowing experience thereafter for every leg of our remaining
itinerary, as described hereunder:

(1) When we went to check-in for JFK-SFO trip by DL 1489 of 31 July
2006, Delta official told us that while I held reservation for that
flight, Emirates had cancelled my wife's reservation unilaterally.
Since DL 1489 was going full on that day, there was no way my wife
could take that flight. When I showed the Emirates' computer printout
about our reservation to the Supervisor of Delta, he simply shrugged
his shoulder and arrogantly told us: "Any one can have that kind of
paper printed, which is of no value to me; you should go and break
your heads with Emirates".

(2) In that sordid situation, we had to move along with our entire
luggage from Terminal I to Terminal V to locate Emirates counter. The
kind lady at the Emirates counter checked the position and told us
that some mistake has happened. After spending about 20 minutes, she
finally told us that she had booked for both of us the next day's
American Airlines flight AA015 of 1 August 2006. She was also kind
enough to book a hotel room for us in Holiday Inn for the night.

(3) Going by our bitter experience at JFK, we wanted to make sure that
the rest of our journeys did not pose any problem. So, while in US, we
called up Delta to re-confirm our flights SFO-JFK by DL1886 of 12
January 2007 and JFK-DXB by EKZ204 of 13 January 2007. Again, we
received another shock! Delta told us the same story that while my
reservation for SFO-JFK by DL1886 of 12 January 2007 was in tact,
there was no trace of my wife's reservation for the same flight. We
then called up Emirates. The person who attended the phone abruptly
disconnected the line thrice stating that Emirates did not require
re-confirmation except for the Saudi sector. We had to waste half a
day over telephone to finally get to the right person who could listen
and understand our problem. Finally, he also admitted that some
mistake has happened at Emirates. After spending some more hours over
the phone, Emirates finally had to do a fresh booking, with altogether
fresh PNR numbers (3JSHUW for Delta and P50MWM for Emirates).

(4) When we called up Emirates Dubai office from our Sharjah camp on
27 January 2007 to re-confirm our reservation for DXB-BLR by EK518 of
03 Feb 2007, we were in for yet another shock! At Dubai, Emirates
could not trace any sign of both our reservations (mine as well as my
wife's) for Dubai-Bangalore flight. Search by name, PNR number, Ticket
numbers, etc. yielded no results. So, we were asked to go in person to
Emirates counter at DNATA Building in Dubai to sort out the matter. On
reaching there, it was revealed that EK518 was not flying on 03 Feb
2007 and therefore, we had to choose another date. Finally, the polite
gentleman at the Emirates counter helped us to do a fresh booking for
EK 516 of 05 Feb 2007 under yet another PNR number (CCAWKJ). Thus, we
had to extend our stay in Sharjah by two more days.

(5) When we finally arrived in Bangalore on the hope that we were free
from the mess created by Emirates, we were in for yet another rude
shock!! Two out four of our checked-in baggages (bearing luggage tags
numbers EK289674 & EK289675) were missing. After waiting for over an
hour at Bangalore airport till the last piece of baggage came on the
carousel, there was no trace of our two missing baggages. Upon duly
lodging a complaint (No. 25229), these two missing baggages were
restored to us only after two days, and that too with the locks of
both of them opened (presumably by the ground staff at Dubai Airport).

The above-narrated bitter and unfortunate experiences with Emirates
had caused so much mental stress and agony to both of us (I am aged
64) that the very next day after our arrival here, we both fell
seriously ill. We were so exhausted that we didn't have even the
feeble energy to open our two missed baggages and see what all items
have been pilfered/damaged from them. It was only after 16 days that I
mustered the energy to narrate full details of our ordeal with all
verifiable facts and sent it to Emirates' Customer Care Department.

My immediate thoughts were to make the details known to wider public
through media and file a suitable compensation suit in the consumer
court. But, in fairness, I thought the Emirates should be given an
opportunity to settle the matter amicably without my having to make
undue publicity to damage the reputation of Emirates. However, their
Customer Affairs Department is so hopelessly insensitive and uncouth
they do not show the elementary courtsey of replying to the several
reminders I had sent to them.

K.M.Abdulla

--

# posted by Jawad @ 3:16 PM

Mr. Jawad,

Greetings!

Im really impressed with the latest features of Emirate Airline in
general, the "ICE" in particular. I was fortunate to travel with my
colleagues, all of us in medical profession to visit Dubai.

En route to Dubai via Emirates Flight EK 333(Manila- Dubai, 18:45
flight) I was disappointed with the flight stewardess, her way of
disposing excess beverage. she poured the liquid directly into the
toilet bowl. Not considering she may contaminate the container for
next use. I dont know if this is usual practice in the airplane, but
if its the usual procedure, let`s hope the passengers will not be
infected. I witnessed it because the stewardess hold me in my turn for
comfort room. Lastly she wipe the toilet bowl seat with paper towel
and dropped again the soiled towel into the bowl.

Thank you for your time reading my experience on.

# posted by Jawad @ 2:38 AM

Dear Dr Jawad,

My name is Dr Steve Nicoletti and I was recently hired by ICARDA
International School as an IB math teacher. I am writing you for help
resolving a serious matter regarding the treatment of my wife by Emirates
Airline. I apologize for having to involve you in this but my continued
efforts and requests for a truthful explanation from Emirates airline have
been essentially ignored. Please bear in mind, this problem started Feb 23;
it is now March 3nd and still I have received no explanation from Emirates
let alone a resolution. I am hoping that you can put me in touch with other
passengers who have experienced treatment such as my wife and I experienced.

Please allow me to outline the situation:

On Febuary 23rd, 2007 my wife (Zhou Qian) and I tried to check-in to an EK
flight from Shanghai to Damascus. We both had valid passports and copies of
Syrian visas as provided by ICARDA. The EK ground crew in Shanghai began by
asking my wife inappropriate questions like: can you speak English? How long
have you been married? What part of China are you from? Both my wife and I
felt that the implication of these questions was that Zhou Qian was trying
to enter Syria as a prostitute. In any event, they treated my wife with
open contempt and hostility.

After answering their rude questions, Emirates then refused, without
explanation, to issue my wife a boarding pass. When we pressed for a reason,
they said it was a Chinese policy that all Chinese citizens travelling to
Syria must have the original visa and not a copy. I knew this was not a
truthful explanation from the off-hand manner in which Emirates Airline
presented it. Since I came to Syria, I have looked into the matter and have
located two Chinese research scientists at ICARDA who boarded flights from
China to Syria with copies of their Syrian visas, not the original visas.
Therefore, Emirates Airline has yet to provide so much as an explanation for
refusing to allow my wife on the plane. Again, this was on Feb 23; today is
March 3nd.

In the aftermath, I had to purchase a ticket for my wife back to Chongqing;
since the flight did not leave untill the next day, I had to get her a hotel
room. In addition, I have had to spend money for her living exspences in
Chongqing. Whats more, this has caused tremdous strain on our relationship
in addition to emotional distress.

Given how my wife and I were treated, I am not asking but demanding from
Emirates Airline a TRUTHFUL explanation. If the truth turns out to be
something other than resonable, I expect substantial compensation from
Emirates Airline. I also want to EK ground crew terminated for their
mistreatment of my wife.

Again,I am not surprised other passengers have experienced problems with EK.
I paid money for a service that was not provided and that has caused
financial and emotional distress to both my wife and I. By not providing a
service paid for, EK is acting in a criminal manner.

Any ideas how we can strike back at EK? Is there the possibility for a class
action suit?

Thank you in advance for your help,
Dr Steve Nicoletti

# posted by Jawad @ 11:18 AM

---------- Forwarded message ----------
From: k.s.senthilkumar <k.s.senthilkumar@sunjay.in>
Date: Feb 11, 2007 11:28 PM
Subject: My Checked In baggage with Emirates is flying every day
To: jawad@alumni.washington.edu, EKINDIA <ekindia@emirates.com>
Cc: m.sivakumar@sunjay.in, a.kannan@sunjay.in, KANNAN SUNDARARAJ
<kannan.sundararaj@petrofac.ae>

Dear Friends,

My brother is a SKYWARD SILVER Member and always insist on me to
travel by EMIRATES.

I am sorry : My Experience makes me think twice to travel on my return
EMIRATES ticket from doha to chennai.

We are a group of seven started from chennai to dubai on 04th Feb 2007 by EK545.

Three of us were transit passengers proceeding to doha,qatar by EK843.

Out of the six Checked In Baggage One that belogs to me (K.S.Senthil
Kumar) has not reached the conveyer belt at doha.

When i went to the LOST AND FOUND COUNTER - I was surpriced to see a
big queue and a lot of confusion.

They treated no better than an unwanted creature in their counter
(When my turn came after 20 Minutes)

They were so great full to "do me a favour" by registering my complaint.

FILE REFERENCE : DOH EK 37830

NO QUESTIONS NO ANSWERS

Landing in a foreign land with littering nothing with me other than my
laptop(HAND BAGGAGE),

i have to shell out heavily on every thing i required to keep my self moving.

NO SUPPORT / NO ASSITANCE - NO CONTACTS - from EMIRATES

I WAS ONLY SPENDING ON TAXI BETWEEN THE EMIRATES OFFICE AND AIRPORT EVERYDAY.

All my bussiness activities have taken a set back.

After 10 visits to the doha airport, a friend suggested me to check
with emirates office at airport.

Simply noting happend on ground.

After another 10 visits, they told me that my baggage has been
identified at dubai.

When i went for collecting my baggage, i was surpriced that it was not
my baggage.

But, i am lucky : My bussiness card was there on my baggage - the same
was mentioned as a remark of my baggage identification.

SCHOCKED TO HEAR THAT MY BAGGAGE HAS BEEN FORWARDED TO MUMBAI BY MISTAKE

AND TODAY AGAIN A LESS DISTUBING NEWS REACHED ME TELLING THAT THEIR
SYSTEM SHOWS THAT MY BAGGAGE HAS REACHED CHENNAI.

I LAUGHED - SINCE I HAD ALL THE DISTURBANCE ALREADY.

ALSO THE FUNNY PART IS THAT EMIRATES IS NOT EVEN READY TO COMPENSATE
ME IN ANY WAY

THE EMIRATES OFFICIALS CLAIM IS : OUT OF THE SIX CHECKED IN BAGGAGE
YOU GOT FIVE OF THEM - U R LUCKY

I really feel sorry for the chairman of emirates for heading such a
hopeless airlines.

SORRY TO MY "SILVER SKYWARD BROTHER" : I WISH I WILL FIND SOME OTHER
WAY TO REACH MY HOME OTHER THAN EMIRATES

I have felt a bit relaxed after looking into the below link. There are
more people suffering and my plight was much better.

http://www.geocities.com/SoHo/Cafe/9653/emirates.html

Regards,

K.S.SENTHIL KUMAR
DIRECTOR-TECHINICAL
SUN&JAY ENGINEERING CONSULTANTS PVT LIMITED
SUN&JAY GROUP
OFF : 044-32916146
RES: 044-26248613
MOB:+919380508962 / +974-6587561

# posted by Jawad @ 12:45 AM

---------- Forwarded message ----------
From: Abid Butt <Abid@araeng.com>
Date: Feb 6, 2007 4:50 AM
Subject:
To: jawad@alumni.washington.edu

RECENTLY I HAD A VERY BAD EXPERIENCE WITH EMIRATE AIRLINE, AND
PROBABLY IT IS THE FIRST TIME I HAVE GONE THROUGH THIS BITTER TIME. I
TRAVELED FROM MY HOME COUNTRY TO CANADA THROUGH DUBAI AIRPORT VIA
FRANKFURT. THE PLANE WAS LATE AT DUBAI, AND EVEN IT GOT MORE LATE
REACHING FRANKFURT AIRPORT, WHERE WE WERE SUPPOSED TO CONNECT TO
AIR-CANDA, WE MISSED THE FLIGHT, THE PASSENGERS WHO MISSED THEIR
FLIGHT TO CANADA WERE 34. BUT NO BODY TOOK THE RESPONSIBILITY FOR
THIS, ACCORDING TO EMIRATE THEIR FLIGHT ENDED AT FRANKFURT AND
AIR-CANADA TOLD THAT THESE PEOPLE ARE NOT YET THEIR PASSENGER. SO NO
HOTEL STAY, NO ASSURANCE FOR THE NEXT FLIGHT. ANYHOW WE ALL WERE GIVEN
ONE OPTION TO TRAVEL TO LONDON, THEN TORONTO THEN TO CALGARY, AND
THERE WAS ALMOST 8 HOURS OR SO TRANSIT AT EACH LOCATION, IMAGINE IT
TOOK DOUBLE THE TIME TO REACH THE DESTINATION AND WITHOUT ANY REST,
JUST SITTING ON THE CHAIRS AND WAITING FOR THE FLIGHTS, HOW HORRIBLE
THIS EXPERIENCE WAS. IN FUTURE I WILL THINK TWICE BEFORE TRAVELLING BY
EMIRATES.

Regards

ABID BUTT

Material/Design Technologist

ARA Engineering

Consulting Engineers

Suit 101, 110 Country Hills Landing, NW

Calgary Alberta, Canada T3k 5P3

Ph 403.735.6030

Fax 403.735.6035

www.araeng.com

# posted by Jawad @ 4:03 AM

---------- Forwarded message ----------
From: Dynamic5g@aol.com <Dynamic5g@aol.com>
Date: Feb 9, 2007 9:46 AM
Subject: Emirates
To: jawad@alumni.washington.edu

Jawad,

I am sorry to hear about the experience you went though with Emirates.
Remember two things:
1-Always fly national airline of your destination country. In your
case it should have been PIA.
2-These airlines are normally run and operated by temporary workers so
they have no respect for their customers.

Nadeem

# posted by Jawad @ 3:05 AM