Wednesday, May 30, 2012


Fwd: First Class Complaint

---------- Forwarded message ----------
From: Robleh djama <>
Date: Wed, May 30, 2012 at 3:28 AM
Subject: First Class Complaint


I've traveled with Emirates on !5th july 2011 in first class.

I heard so much things about your first class that I've decided to take it and see by myself what people were talking about. The staff was warm and welcomed me very well. The lounge at Dubai airport was just amazing, I was in transit so I've enjoyed the Buffet there and relaxed for a while till my next flight.

My complaint is about the seat in first class, As soon as we took off I've experienced some problems with the bed mode of my seat. I asked the stewart for help and after 30mn of trying to resest the seat control, he couldnt help me. the flight was 6 hours long (from Dubai to Kuala Lumpur). I had to be seated horizontally although I was a first class passenger. The stewart told me when we've reached Kuala Lumpur that he will make a report and took my adress and telephone number saying that the customer service will call me. He told me also that I will be rewarded in skywards miles or a free upgrade for my next flight. 

I know this is 1 year after my flight but I tought I'd have some kind of reward for the inconvenient caused ! Just checked today my miles and nothing ! My question is simple I've paid for a first class seat and I've enjoyed the flight like a economy class passenger beside the food.
Well i can understand that technical problems happens and i'm sure its not something you'd like your passenger experience but i was in that situation. I'm expecting a gesture from Emirates for the inconvenient caused.

I plan to travel next month and I have a booking for the 11th of June.Regarding the experience I've had with my first class travel with Emirates, I'd like to be upgraded to Business or First to fully enjoy this time, my flight with your company.


cf. E-ticket number : 176 2113653952
     Skyward Member : 279486653 

I've also joined a copy of my E-ticket

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