Wednesday, February 16, 2005


Bad Experience with Emirates Airlines

"Ken Harrison" Add to Address Book
Bad Experience with Emirates Airlines
Wed, 16 Feb 2005 20:17:06 +1100

Came across your website purely by accident. Reviewed the no. of complaints and compliments about EMIRATES. I would just like to say, that as a regular traveller (business class) on a number of airlines, I would have to say that apart from Qantas, Emirates would probably be my second choice of airline. I have flown EMIRATES on several occasions, in coach and sometimes business and the service has been impeccable. Sure there have been delays (mainly for the safety of passengers due to weather conditions, or other reasons - better to be safe than sorry!), but I have had similiar experiences with several other airlines, including "lost baggage". Some things are just out of control of the airline.

And another thing, the flight attendants are there to attend to you, but NOT TO SERVE YOU!!! Please understand there is a difference. Passengers tend to get this notion that they have paid for their airfare, be it Coach, Business or First Class and they are intitled to WHATEVER THEY DEMAND - WRONG. You are obviously NOT a frequent flyer, and you need to consider the fact that whilst the flight attendants are there to provide a service, they are NOT YOUR SERVANTS AND NOT AVAILABLE TO YOUR EVERY DEMAND!!

I am a single mother with a 3 year old child who I have been travelling with since she was 6 months old and during that time, my daughter has always been my total responsibility. She is a fussy eater, so I pack food and milk and juices that she will like, be it a trip to Melbourne/Brisbane or to Malaysia or London. I carry enough supplies and allow for delays, as any sensible parent would do - because flights do get delayed for whatever reason, so if you are a responsible parent, you travel PREPARED. This also goes for nappies, change of clothes etc,

An example, I was flying to Auckland (on Emirates) but due to bad weather we were diverted to CHRISTCHURCH, where we sat on the runway for 6 hours. There was limited refreshments and food for passengers due to the unexpected weather, but my daughter had plenty due to the fact I had packed extra food, drink and always take aboard her favourite toys and some puzzles and books for her. This is not too hard to figure out. But I guess, I do have an added advantage where I consider my daughter's welfare when taking a trip - the worst that can happen is that you pack too much food/drink - so dump it at the airport.

Hopefully some of your inexperienced travellers with children - especially young children will learn from this email.

GO EMIRATES!! Love you and wish you all the success in the Pacific region.

Deborah Bryant
Sydney, Australia

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