Sunday, March 13, 2005
Sun, 13 Mar 2005 08:00:05 +0000 (GMT Standard Time)
While I admit Emirates Airlines is indeed convenient to travel especially if one has connections in Dubai and India and hence I have to use it. I travel with them out of compulsion rather than choice.
But I have always maintained that it is the most arrogant and -"taking-its-passengers-for-granted" attitude airlines. Their airport staff are rude, while their cabin crew are absolutely rubbish - except a handful. Without sounding racial, the Asian (not middle eastern) crew talk and treat passengers well, but the East European and Middle Eastern staff give us the impression that they are obliging us by serving us and we are given a free ride. The fact of the matter is that Emirates is generally the most expensive airline on their routes.
Recently I travelled with my ailing mother to London from Mumbai and once again had a bad experience with their ground staff. This time I made it a point to fill their customer service complain form twice - once enroute Mumbai-Dubai and another Dubai- London. Since the past 6 months I am still waiting for a response.
I was lied and given wrong information by their ground staff in Mumbai and Dubai. The ground staff know very well that anything they say or confirm is not going to make a difference as once a passenger is in the flight, he has no way to revert back to them when he is not given what he has been told at the time of check in. The flight crew in turn care a damn.
I. I have recently started flying in Etihad and although it is via Abu Dhabi and slightly inconvenient, but I would prefer to use them more often and drive from Abu Dhabi, than use Emirates. Etihad is cheaper and so far their customer service both on ground and in flight are fantastic. Keep it up Etihad and dont let success get to your head.
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