Monday, March 14, 2005


Horrible airlines to fly

Mon, 14 Mar 2005 23:29:09 -0800 (PST)
"SANKARAN SIVAKUMAR" Add to Address Book
Horrible airlines to fly


I am Sankaransivakumar, a frequent flier with Emirates. I hold a Gold card bearing number: EK 134619660. My current miles balance 169870 should speak of my frequent travel with Emirates.

Recently I was on my Return trip from Amsterdam to Mumbai (Date: 04/03/2005- 05/03/2005). I was holding Emirates fully paid Business class ticket bearing number 176 5106558310 0. My flight itinerary was Amsterdam - London Heathrow by KLM and onward journey to India by Emirates (London Heathrow- Dubai- Chennai). As the KLM flight got delayed, I had to take EK004 and EK3506 on 04, 05th March 05. On arriving Mumbai, I found my Baggage missing. I could understand the reason behind it. It has happened for 3 times earlier also. When my earlier baggage delay happened at Chennai, Emirates used to deliver it at my home address in Bangalore.

Today to check the baggage status I made telephonic enquiry with Emirates, Mumbai. I was highly disppointed with the Grievance handling rep Mrs. Gokhale, Mumbai. Her language not only brought disrespect for me, but also explicitly displayed the complacency growing at Emirates Mumbai. It basically lacked the Etiquettes a travel industry rep must be showing to the customers. She has proposed that in the future I need not have to travel thro Emirates but thro KLM. When an enquiry was made about the expenses incurred for collecting the baggage, she replied it will be sent by Money order. I had to pinch myself whether Iam in the current world. In India Money order sort of things were in place 10 years handled by burecrautic postal authorities. In a nutshell, her handling of the case was totally arrogant. However I have collected my baggage after incurring an expense of US$ 25.

I am scripting this mail with a faith that it will be directed to Proper authorities. I would prefer to have a reply from your end. If not, Iam seriously thinking of changing the airlines from Emirates to KLM as suggested by Mrs. Gokhale, Emirates Mumbai.



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