Tuesday, August 30, 2005
ATTN: GENERAL MANAGER
---------- Forwarded message ----------
From: Boggie Benda <firstname.lastname@example.org>
Date: Aug 29, 2005 8:06 PM
15TH AUGUST 2005
ATTN: GENERAL MANAGER
I would like to bring to your attention they way my family was treated by
your personal during their last week's flight using your carrier.
I made a reservation on the 15th July, at the emirates office on Kampala,
for my wife and daughter to travel to Tashkent on the 8th August. At the
time I purchased the ticket I was given a print out that on all flights
the would be a basenet available for my infant daughter, I did request
from the very beginning that a basenet must be available and was assured
by the office staff that one will be provided on each flight, they even
gave me a print out regarding my request. It was made very clear that if
such an arrangement could not be done I would go for an optional airline
that would guarantee my request. The emirates office assured me that my
request would be granted and my daughter would have somewhere to sit
during her flights. Emirates confirmed that up to Istanbul and back they
are more than 100% sure that a basenet would be available, only from
Istanbul to Tashkent was not in their hands but still they requested from
the Turkish airline of my request.
As my family bordered the plane in Entebbe to start their journey, at the
time they were to sit they were informed that there were no basenet
available and what ever emirates office in Kampala booked for us was not
the case with the staff on the plane. My family had to fly on one sit all
the way until their final destination, they were completely exhausted on
their arrival and much disappointed with emirate airline that they no
longer wish to return back to Entebbe on your airline.
I would request you to look into this matter carefully as your airline
reputation is having a negative result with this whole incident The hard
work achieved by your company over the years is not appreciated by some
people you employ, the office in Kampala are having useless moody girls
who run the office how they like with comments to customers "I know what I
am doing, its my work ". If really they knew their work there would be no
problems. We are completely disappointed with the whole issue that our
company's staff who are Lebanese's nationals would now have to use another
route when ever they are traveling to Beirut.
I now would like your office to authorize who ever is concerned for a
refund on the return tickets as I can no longer trust my family to travel
with emirates and go through the whole thing again.
BOGDAN SIDI KWARU
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