Sunday, February 19, 2006
The truth about Emirates 2
---------- Forwarded message ----------
From: Fahd A Osman <fahad.osman@dnata.com>
Date: Feb 19, 2006 8:01 AM
Subject: RE: The truth about Emirates
To: Krishnamurthy Suresh <ksiyer50@gmail.com>, jawad@alumni.washington.edu
Cc: Fahd A Osman <fahad.osman@dnata.com>
In response to Mr. Suresh's posting on the favoritism / nepotism /
racism shown by Emirates Airline counter staff toward their colleagues
on the more popular of the airline's sectors, it is abundantly evident
that a little travel industry insight had been sought in bringing
these allegations to bear.
Allow me to elucidate on a few points;
In my posting, I was actually referring to employees traveling on a
full fare ticket such as an ALT. A scenario wherein a staff holding a
Concessional or 'free' ticket is allowed boarding in the presence of
full fare holding passengers is non-plausible, even if the counter
staff wanted to buck the system, they could not. The check in system
simply would not allow it.
I challenge anyone to cite a single international carrier of any
repute that did not have instances of passengers being offloaded. The
reasons for these occurrences are operational and safety related and
are not intended to malign a given individual for the comfort of
another. While I empathize with any traveler who has suffered the
inconvenience of an involuntarily missed flight, I would ask that
everyone keep in mind that these unfortunate instances do happen,
especially on the more populated of sectors.
Mr. Suresh, I sincerely regret any inconvenience that you may have
experienced, but I digress on your approach to the matter; while
everyone is entitled to an opinion, the way that you relay your
message can make a huge difference.
Regards
Fahad Osman
