Friday, January 26, 2007
Bad Experience with Emirates Airlines during our Relocation from DXB to JFK
---------- Forwarded message ----------
From: Customer Affairs NY <CustomerAffairsNY@emirates.com>
Date: Jan 26, 2007 2:49 AM
Subject: RE: Bad Experience with Emirates Airlines during our
Relocation from DXB to JFK
To: Linu Kurian <linuvarughese@hotmail.com>, jawad@alumni.washington.edu
Cc: customeraffiars@emirates.com, Customer Affairs NY
<CustomerAffairsNY@emirates.com>, Frances Barton - MRM
<fran.bart@emirates.com>
Our Ref: NYC/X/MC/250107/6557941
25 January 2007
Dear Mr Kurian,
Thank you for your correspondence dated 25 January. We at Emirates are
concerned to hear of the difficulties you and your wife experienced on
your recent Emirates flight.
This matter is receiving our attention and is currently under
investigation. Please forward copies of the passenger's boarding pass
and last portion of ticket to my attention. We hope to resolve this as
quickly and amicably as possible, and await the documentation necessary
to do so.
In any future correspondence with us, please quote the above reference.
Yours sincerely,
Customer Affairs and Service Audit US/NA
Emirates
55 East 59th Street
New York, New York 10022
212 758-4434 (facsimile)
