Thursday, January 10, 2008
From: Europanel - MDT <firstname.lastname@example.org>
Date: Jan 10, 2008 1:27 PM
I am writing to you from South Africa in the hope that you can help me.
I have lodged a customer complaint at Emirates Airlines about lost luggage on a trip to Shanghai late November 2007.
(I can send you the details if you would like).
Bottom line: we planned 3.5 days business in Shanghai and had no luggage for 3 days. Therefore we lost an enormous amount of time and money.
For over 40 days Emirates has simply not answered at all and the matter is still "under investigation"…
How can I get the airline to at least reply with a decent solution on the problems that they have caused?
I have to escalate the problem in order to get them to respond. In this respect I've e-mailed IATA and the Arab Airline Organization already.
Maybe you have obtained individual e-mail addresses of the Emirates management structure?
I simply cannot understand that an Airline with such a marketing budget and campaigns is nor reacting to a simple and for us costly problem. I cannot leave it at this and will take this matter further.
What is your proposal?
Enjoy your day,
Civil Engineer (B)