Wednesday, July 22, 2009
Fwd: Complaint against the Emirates Ground Staff in Dubai International Airport.
From: Honey Praveen <firstname.lastname@example.org>
Date: Sun, Jul 19, 2009 at 1:31 PM
Subject: Complaint against the Emirates Ground Staff in Dubai International Airport.
I write this mail on behalf of Mr. Alexander John, Freequent Flyer No. –EK 113401002
My CEO –Mr. John have always been a very pleased customer of Emirates Airlines'. I write this to complain about the unhelpful and rude behavior of your Emirates Staff in the Dubai International Airport.
On his most recent visit to India on July 16, 2009 on EK-858 on Business Class, which he was on a transit journey from Kuwait to Kochi.Mr.John was treated rudely by an Emirates staff who was on duty at that time at the baggage counter.Mr.John, only had a hand baggage which was his only luggage. Instead of politely informing him about the change in baggage policy, she was quite rude with her words. Mr.John, I understand was eligible to carry Kg 12 with him as hand luggage as he was travelling on Business Class. So I don't understand why my CEO had to be disrespectfully dealt with to the extent of even asking him to reduce his luggage to 7kg, where the total weight of his baggage was 11 kg.
I think that someone like Emirates who pride themselves on being a top end airline should definitely ensure that they train their staff to deal courteously with the passengers.
I am quite confident that you will look into the matter and take remedial measures and revert with a positive reply at the earliest.
(Phone: + 965 22641230
(Mobile: +965 67030212
Fax : +965 2264 1251
"God is our refuge and strength, a very present help in trouble".